Case Aide- Supervised Visitation

Outreach Works; Scranton (Lackawanna County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Life insurance

Paid time off

401k plan

Bereavement leave

Flexible work arrangements

Job summary

Outreach Works in Scranton, PA is seeking a Case Aide to support the Supervised Visitation team. The role assists Visit Supervisors with transportation and non‑professional duties to help families become more self‑sufficient.

Responsibilities include supervising visits, reporting outcomes, following agency policies, and attending training. Evening/weekend shifts and a valid driver’s license are required; Spanish language skills are a plus.

Qualifications

• Valid driver’s license required.
• 1–2 years related experience and/or training.
• Spanish language skills preferred.
• Knowledge of Outreach regulations and agency policies.
• Experience working with youth and at-risk populations.
• Proficiency with Microsoft Office and basic database tools.

Responsibilities

• Learn Outreach regulations and agency policies.
• Participate in prescribed training programs.
• Legally and physically operate a motor vehicle for participant transportation and related duties.
• Supervise and document visits between visiting parents and their children.
• Assist SV workers and SV Team Lead with supportive services as outlined in family service plans.
• Report activity outcomes to the SV worker or supervisor.
• Work evening and weekend hours as required.
• Some documentation required; basic computer skills recommended.
• Participate in team/agency meetings.
• Performs other duties as assigned; office attendance is required.

Skills

Driver's license

Experience with youth and at-risk Pop.

Spanish language (preferred)

Microsoft Office

Data entry / basic database skills

Job description

Job Title: Case Aide - Supervised Visitation Reports To: Supervised Visitation (SV) Lead Job Location: Scranton, PA

FLSA Status: Hourly, non-exempt

Hours: 37.5 hours per week, evening and weekend hours required

Outreach Culture:

Outreach's mission statement states, " With respect for the individual and with the highest professional standards, Outreach – Center for Community Resources offers a variety of programs that promote family stability and economic self-sufficiency.". We strive to embody this mission in our employment as well. At Outreach, you will find an environment where you are family, and family comes first.

Benefits:

We proudly offer the following benefits to eligible employees;

• medical, dental, and vision insurance
• short term and long term disability
• life insurance
• generous PTO
• 401k plan
• personal and bereavement leave time
• flexible work arrangements

Outreach’s Mission and Values:

• Staff at Outreach are expected to adhere to and embrace Outreach’s mission and values. Our mission, as stated above, is promoting family stability and economic self-sufficiency for our participants.
• Our Values drive how we approach our mission. These include:
• Respect for the individual
• Upholding the highest professional standards
• Belief that Relationships, Connections, and Belonging matter
• Providing hope for the future

As an Outreach Team Member, we expect that all staff have the shared responsibility to tell our story and share our impact with key stakeholders (funders, board members, volunteers, governing bodies, community partners) – always connecting the programs we deliver with the outcomes and impact we report.

Summary:

Member of Outreach team responsible for assisting Visit Supervisors with the provision of transportation and other program related, non-professional duties. The goal is to help the SV Team enhance a family’s ability to be self-sufficient.

Duties:

• Learn appropriate Outreach regulations and agency policies.
• Participate in prescribed training programs.
• Legally and physically be able to operate a motor vehicle for the purpose of participant transportation, transportation of supplies and materials on behalf of the agency.
• Supervise and document occasional visits between visiting parents and their children.
• Assist SV workers and SV Team Lead by providing other supportive services as detailed in family service plans.
• Report outcome of activities to the SV worker or the assigning entity (supervisor, director, etc)
• Work evening and weekend hours as required
• Some documentation required
• Basic computer skills are required
• Participate in team/agency meetings.
• Performs other duties as assigned.
• Office attendance is mandatory.

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the ability to remain neutral/calm in the face of parents/caregivers/foster parents who may display high levels of animosity towards each other or Outreach staff. Experience working with people from diverse social, economic and cultural backgrounds is preferred.

Education/Experience:

Valid driver’s license. 1-2 years related experience and/or training. Helpful experience and/or background to include, experience in human services; office of youth and family services & the court system; experience working with youth and at-risk populations. Spanish language skills are preferred.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office software and database software.

Certificates and Licenses:

• Must have, or meet the requirements to obtain, current ACT 33 (Child Abuse) & 34 (Criminal Background) Clearances.
• Must be able to obtain additional clearances as required.
• Must have a valid driver’s license and automobile insurance.
• Must annually complete all training hours required by Outreach.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The noise level in the work environment is usually moderate. Traveling in a high-crime/low-income area is often necessary. Local, regional and occasional long-distance travel required. The ability to work with youth and families is required. The position is in Lackawanna County.

Physical Demands:

The employee must lift and/or move more than 25 pounds (ie: car seats and children), occasionally transporting supplies/materials and have the ability to ambulate throughout the agency, the community and within client homes.

Outreach is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to creating an inclusive environment for all employees.