Family Empowerment Case Manager - Full Time

Glade Run Lutheran Services; Zelienople (Butler County); On-site; USD 40,000 - 60,000; Full time

Job summary

Glade Run Lutheran Services seeks a Family Service Specialist to empower families through skill-building and goal-oriented support. You will provide direct services in clients' homes, adapt hours to needs, and travel as required.

The role involves coordinating with county agencies and schools, documenting progress, and contributing to program outcomes while upholding the agency’s mission of wellness and growth. Strong communication and trauma-informed practice are essential.

Qualifications

• Bachelor's Degree required with major coursework in sociology, social welfare, psychology, gerontology, anthropology, criminal justice, criminology, theology, nursing, counseling, education or other related social science or human services field.

Responsibilities

• Adapt hours to position needs; evenings, weekends, and on-call hours on a rotating basis.
• Travel independently to clients’ homes.
• Empower families to achieve greater independence through skill building, developing positive routines, strengthening coping skills, and supporting individualized goals.
• Follow the Family Empowerment Program’s developmental service model with intensive initial engagement and tapering as families build skills.
• Hold families accountable to program handbook requirements while supporting engagement and progress toward goals.
• Make day-to-day decisions on cases and inform leadership of high-risk issues.
• Provide on-call services and develop crisis plans for assigned clients.
• Implement evidence-based assessments and interventions and ensure fidelity to Family Empowerment models.
• Maintain regular communication with leadership about operations, case flow, and needs.

Education

Bachelor's Degree

Job description

Qualifications

• Bachelor's Degree required, with major coursework in sociology, social welfare, psychology, gerontology, anthropology, criminal justice, criminology, theology, nursing, counseling, education or other related social science or human services field.
• Minimum of two years of post‑secondary education or equivalent professional experience in a human services setting.
• Minimum of two years of direct service or case management experience within a community‑based, mental health, child welfare, or family support program.
• Must have a valid driver’s license, acceptable driving record and access to reliable transportation.
• Must have acceptable PA State Police, PA Child Abuse History and FBI clearances.
• Must be able to identify with the agency’s Mission Statement and support the agency’s Core Values.

Essential Duties of This Position

Family Service Delivery

• Ability to adapt hours to the needs of the position; must work evenings, weekends, and on‑call hours on a rotating basis.
• Must travel independently to clients’ homes.
• Focus on empowering families to achieve greater independence through skill building, development of positive daily routines, strengthening coping skills, and supporting individualized goals that reduce reliance on professional systems.
• Understand and implement the Family Empowerment Program’s developmental service model, including the three phases of intervention that require intensive staff involvement during initial engagement and tapering of services as families build skills.
• Hold families accountable to program handbook requirements, expectations, and established rules while supporting engagement and progress toward individualized goals.
• Make day‑to‑day decisions regarding cases and keep the Assistant Family Empowerment Director informed of high‑risk cases and related concerns.
• Engage in goal‑oriented, purposeful, intentional interactions with clients.
• Provide on‑call services as assigned and develop crisis plans for assigned consumers.
• Implement evidence‑based assessments and interventions as directed and support fidelity to the Family Empowerment service models.
• Maintain regular communication with the Assistant Director/Director regarding program operations, case flow, and identified needs or challenges.
• Provide direct services in alignment with Glade Run’s mission: “Founded in Faith and Grounded in Excellence, We Empower Individuals to Experience Personal Wellness and Growth.”
• Model trauma‑informed, culturally responsive, and strength‑based practices in all direct work with families and collaboration with team members.
• Participate in team meetings and contribute information related to service delivery, program trends, and family outcomes.

Community and Stakeholder Collaboration

• Serve as liaison with county Children and Youth Services (CYS) to support referrals, admissions, transfers, and discharges in coordination with program leadership.
• Participate in communication with courts, schools, and community partners to support continuity of care and service coordination.
• Attend community outreach and tabling events as requested to promote program awareness and strengthen referral relationships.
• Support maintenance of referral pathways and stakeholder communication by sharing updates and relevant program information with leadership.

Risk and Safety Management

• Support timely reporting, tracking, and documentation of critical incidents and unusual occurrences in accordance with regulatory and agency policies.
• Assist program leadership with follow‑up actions related to incidents, including gathering documentation and participating in review processes.
• Maintain working knowledge of child and adult protective service laws and reporting requirements, including ChildLine, county protocols, and internal documentation procedures.
• Serve as the “Manager in Charge” at various site locations to support implementation of emergency preparedness and continuity plans by following established procedures and communicating concerns to program leadership.

Service Documentation Coordination

• Prepare weekly, monthly, and quarterly progress reports for CYS.
• Complete designated chart audits for FEP programs once per month.
• Assist with compiling outcome data, narratives, and documentation to support grant reporting and funding requirements.

Knowledge, Skills and Abilities

Training in Family Empowerment models, Family Group Decision‑Making skills, Family Reunification, and Family preservation models.

Working knowledge of maintaining a clean, safe, and health‑supportive environment, including following infection control procedures and reporting safety or environmental concerns to program leadership.

Ability to adapt to changing priorities, respond appropriately to stressful situations, and support families and colleagues during challenging circumstances.

Consistent attendance, dependability, accountability, and adherence to agency policies and expectations.

Sound judgment and initiative when addressing routine challenges and escalation of concerns to program leadership.

Ability to prioritize multiple responsibilities, including direct service delivery, documentation requirements, scheduling coordination, and administrative tasks.

Clear and professional verbal and written communication skills, including documentation, email correspondence, and participation in meetings with staff, families, and partners.