Director of Strategy and Business Operations

Familylinks; Pittsburgh (Allegheny County); On-site; USD 83,000 - 93,000; Full time

Benefits offered by this job

Opportunity for low to no cost medical

Free Dental/Vision Insurance

Generous PTO

Paid Holidays, Clearances, andTraining

Employee Recognition Program

Employee Referral Program

Tuition Reimbursement and Eligibility

Optional 403(b) Retirement Plan w/ EM

Job summary

Familylinks seeks a Director of Strategy and Business Operations to lead strategic planning, coordinate with external consultants, and align organizational goals across departments. The role maintains the calendar of internal events, initiatives, and communications to support efficiency and cost reduction.

You will oversee strategic projects, partnerships, and shared services, and develop systems to analyze program performance. Strong leadership and analytical skills are essential.

Qualifications

• Master's degree in business or a human services discipline; experience in a complex organization with multiple service lines.
• 5–10 years of progressively relevant administrative leadership experience where program design, management and implementation were a primary responsibility.
• Bachelor's degree with strong experience will be considered.
• Strong computer proficiency in Office applications (Excel, Word, SharePoint) and project management processes.
• Ability to build relationships and explore business opportunities beyond Familylinks' footprint.
• Must possess working knowledge of funding sources in DHS, workforce, health care and related services.
• Must understand regulatory requirements and apply them to program design and funding; strong organizational skills and leadership.

Responsibilities

• Coordinate strategic planning with external consultants and the Executive Team.
• Oversee strategic projects, program expansion, and shared services implementations.
• Develop templates and systems to analyze program performance.
• Maintain the calendar of internal events, initiatives, and communications.
• Lead communication standards for the strategic plan and cascade goals across staff.
• Serve as PM for partnership projects and due diligence during evaluations.
• Support lean management and evaluate partner processes against Familylinks standards.
• Drive program evaluation, readiness for expansion/ contraction, and KPI assignment.

Skills

Strategic planning

Project management

Staff leadership

Communication

Relationship building

Education

Master's degree in business or human services

Bachelor's degree with strong experience acceptable

Tools

Power BI

SharePoint

Microsoft Office

Job description

Director of Strategy and Business Operations

What perks does Familylinks offer?

• Opportunity for low to no cost medical insurance
• Free Dental/Vision Insurance
• Generous PTO
• Paid Holidays, Clearances, and Training
• Employee Recognition Program
• Employee Referral Program
• Tuition Reimbursement and Eligibility for Student Loan Forgiveness
• Optional 403(b) Retirement Plan w/ Employer Match

Wage range: $82,500-$92,500 annually

Position Summary:

The Director of Strategy and Business Operations is responsible for leading and coordinating strategic planning efforts, including collaborating with external consultants and facilitating annual updates in collaboration with the Executive Team. The Director monitors the strategic planning process, ensures alignment of organizational goals across departments, and fosters staff engagement in the strategic plan. The Director maintains the calendar of internal events, initiatives, and communications.

Key responsibilities include overseeing strategic projects, program expansion, shared services implementation, and organization-wide initiatives that enhance operational efficiency, reduce costs, and optimize resources. The Director plays a leadership role in identifying and supporting new business opportunities, partnerships, and program expansion. Additionally, the Director works closely with the Executive Team to develop a mastery of the programs through the development of templates and/or systems to efficiently analyze program performance.

Assignments

• Every three to five years, coordinate the strategic planning process with the identified external consultant. On off cycle years, facilitate the annual update to the strategic plan, including gathering information from stakeholders, documenting action items, ensuring the timely establishment of operational goals and communicating to appropriate parties.
• Serve as the representative staff for the Strategic Planning committee of the Board. In coordination with the board Strategic Planning Committee chair, develop agendas and create content to keep the board informed on the progress of the strategic plan.
• Annually, and in partnership with the Executive Team and a team of staff that serve as Strategic Champions, update, communicate and champion the strategic plan throughout the organization, ensuring cascading goals and personal investment of staff at all levels.
• Create accountability to the strategic plan by establishing systems for reporting and recording progress.
• Ensure fidelity to communication standards for the plan. In partnership with the Executive Team, maintain a calendar of upcoming staff events, managers' retreats, town halls, and relevant initiatives. Assemble content and coordinate logistics for managers' retreats and town halls.
• Serve as the point-of-contact and project manager for the implementation of partnership projects such as shared services. Facilitate frequent communication between involved parties through the sharing of information, scheduling of meetings, and initiating mechanisms for reporting progress.
• Assume an active role in communication and supportive role in document review related to due diligence endeavors in the evaluation of partnership opportunities.
• Support lean management efforts of the organization and evaluate the processes of potential partners in alignment with Familylinks standards.
• Instill an obligation for operational analysis at all levels of the organization. Serve as a resource for the Executive Team with organization-wide projects that support the strategic plan (Examples: Welligent Implementation, Materials Management, Facilities RFQ, Relias Integration, Revenue Cycle Management RFP).
• Develop a systematic process for program evaluation and readiness for potential expansion or contraction and advise the Executive Team on program expansion and risk. Work with Program Leadership to identify and explore areas of opportunity that will create new programs or expand existing programs; initiate or support program development, redesign and/or closure.
• Support the transition of programs for long-term success. Actively participate in managing the first 90 days of new programming and then work to transition the program to the operational lead for the subsequent 90 days. This includes participation in the hiring of staff, designing the year one budget, assigning KPIs, and ensuring systems are in place for a successful hand-off to the operating Director.
• Engage with external organizations to identify opportunities for program expansion, strategic partnerships, and collaborative initiatives.
• Manage assigned projects through the entire lifecycle, from concept to implementation.
• Offer innovative approaches to conquer human services challenges that involve multiple systems of care, including the introduction of new payment models.
• Approach growth through the lens of change management, exhibiting sensitivity to the variety of parties affected directly and indirectly. Ensure the majority are engaged and on board before moving to the next gate.
• Passionately represent the work of Familylinks in all internal and external interactions.

General Supervision

• Approveall timecards, time off requests and expense reports in a timely fashion(24-hour turnaround)
• Responsiblefor personnel management, competency development, and coaching of staff
• GeneralAssignments
• Recordtime and attendance via Human Resources Information Systems andTimekeeping system as applicable
• Attendmeetings/training as requested/required
• Otherduties as assigned
• Adhereto laws, regulations, and internal policies and procedures, includingthose related to maintaining client confidentiality such as HIPAA

Education & Qualifications

• Minimumof a master's degree in business or a Human Services related discipline,with relevant operations experience in a complex organization withmultiple service lines.
• Fiveto ten years of progressively relevant administrative leadershipexperience where program design, management and implementation were aprimary responsibility.
• Bachelors degree with strong experience will be considered.
• Strongcomputer proficiency in all popular Office applications (Excel, Word,Sharepoint, Power BI, etc.) and project management/tracking processes.
• Abilityto readily create relationships and explore business opportunities beyondFamilylinks' existing footprint, both geographically and programmatically.
• Mustpossess a strong working knowledge of funding sources in DHS, workforce,health care and related services.
• Mustunderstand regulatory requirements and be able to apply them to programdesign and funding. Must have superior organizational skills, proventeam leadership, the ability to supervise others and produce results, andwork effectively in a team setting.
• Abilityto look broadly across the organization and see collaborative systemintegration benefits.
• Excellentoral and written communication skills are required for presentations toboth internal and external groups, committees, the board, and otherdesignated entities.

Support the organization's mission whiledisplaying sensitivity of cultural and workplace harmony; high emotionalintelligence.

• Embodya servant leadership style with a special interest and passion for programdevelopment through systems thinking, revenue enhancement, contractformulation and execution, and grant procurement.
• Mustmodel organizational values through their behavior; including stronginterpersonal skills, emotional intelligence and professional posture.
• Leadwith drive and purpose to ensure that the agency will meet strategicgoals, endure challenges with a positive spirit, and demonstrateself-assurance that is humble, but palpable, at all levels of theorganization.
• Bepresent. Understand program needs and opportunities through a physicalpresence to allow staff to easily build trust and confidence in thestrategic direction of the organization. Embody the values of Familylinks.Show staff that they are hardworking and committed to Familylinks'success.
• Inspirerelentless problem-solving and creative solutions to human services work.
• Beadaptable and compatible with the characteristics of each service line.
• Prioritizetime and energy based on opportunities, in a continuously changingenvironment.
• Motivatean atmosphere of achievement through supportive interpersonalrelationships, positivity, collaboration, facilitation, delegation,inclusion and involvement at all levels of the organization, and in thecommunity.

Working Conditions

• Basedout of the main administrative building at North Highland Avenue.
• Theability to work the hours necessary to complete the requirements of theposition.
• Musthave a valid drivers' license and access to a vehicle as traveling tovarious locations mainly throughout the state of Pennsylvania includingsome overnight trips on occasion, to attend meetings, representFamilylinks or meet with staff.
• Abilityto lift and carry up to ten (10) pounds of files and small office tools.
• RequiredTraining
• Completeassigned and required annual trainings.
• Adopta spirit of continuous learning and personal growth through keeping upwith industry trends and education.