Family Education Facilitator IY & PSG

Children's Aid Society; York (York County); Hybrid; USD 22,000 - 30,000; Full time

Job summary

The Children’s Aid Society in York, PA is seeking a Family Education Facilitator to lead the Incredible Years program and parent support groups across multiple sites. You will coordinate activities, provide educational resources to families, and maintain accurate participant records.

You will mentor participants, collect data to evaluate outcomes, and ensure confidentiality. A safety-sensitive role also requires supervision of volunteers and adherence to program guidelines.

Qualifications

• Associate’s degree in Education, Human Services, or similar field.
• Excellent written and verbal communication skills.
• Strong interpersonal and presentation abilities.
• Ability to manage group dynamics and facilitate activities.
• Proficiency in Microsoft Office and data/tracking tools.

Responsibilities

• Plan, develop and facilitate the Incredible Years Program and Parent Support Groups at all site locations.
• Develop and coordinate activities; provide resources and materials to families and community.
• Organize and maintain participant files; ensure documentation is up-to-date.
• Provide guidance and mentorship to participants; foster positive relationships.
• Collect and document data to evaluate program effectiveness; ensure confidentiality.
• Supervise volunteers; ensure safety and a positive environment; backup at sites as needed.

Skills

Written and verbal communication

Interpersonal skills

Group facilitation/management

Mentoring/engagement

Data collection/record-keeping

Education

Associate’s degree

Bachelor’s degree

Tools

Microsoft Office

Job description

Family Education Facilitator Job Description

Location: York, PA (Serving York, Adams, and Franklin Counties)

Department: Clinical Services Classification: Non-exempt, full or part-time Reports to: Director of Family Education Date: December 1, 2024, Revised July 2026

Summary

Under the general supervision of the Director of Family Education, the Family Education (FE) Facilitator is responsible for the overall planning, implementation, and evaluation of the Incredible Years Program and Parent Support Groups. The FE Facilitator supports participants and mentors through ongoing engagement, data collection, and program coordination.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Plan, develop and facilitate the Incredible Years Program and Parent Support Groups ensuring the program is effectively implemented at all site locations.


2. Assist in the development and coordination of program activities, ensuring consistency and high-quality delivery of services. Provide resources and educational materials to students, families and the community.


3. Organize and maintain individual files for all participants in the Incredible Years Program and Parent Support Groups, ensuring all documentation is up-to-date and accurate.


4. Provide guidance and mentorship to current and past participants of the program, fostering positive relationships and encouraging continued growth.


5. Collect and document data to evaluate program effectiveness, ensuring all necessary information is gathered for assessment and reporting Ensure confidentiality of all program-related materials, client information, and case details.


6. Maintain effective classroom management and provide supervision for volunteers, ensuring a positive and productive environment for all Ensure the safety of all participants, staff and volunteers at all times during program activities.


7. Maintains required licenses and certifications pertinent to employment; Participates in continuing education/training as necessary to remain competent and as require by regulating/surveying agencies.


8. Participates as needed in special department May be required to serve as a back-up at other site locations as needed.

The Family Education Facilitator works under the supervision of the Director of Family Education or Designee, who provides general instructions. Work is assigned in terms of functional/organizational objectives. The Director of Family Education or Designee will provide guidance in unusual situations which do not have clear precedents and on an as-needed basis. The employee works independently, resolves problems based on past precedent; exercises judgment in the interpreting guidelines and applicability; and ensures deadlines are met. The employee plans and carries out various stages of a project by selecting and pursuing approved methods and techniques as appropriate. Assignments are reviewed for quality and compliance with established policies and procedures. Reports all cases of suspected abuse or neglect to Childline and County Child and Youth Services as a Mandated Report for the agency.

Required Education and Experience

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

1. Associate’s degree from an accredited college or university in Education, Human Services, behavioral science, sociology, or similar field.


2. At least one (1) year or more of experience in facilitation or teaching


3. Excellent written/ oral communication and classroom management


4. Strong interpersonal and communication skills, with the ability to engage diverse


5. Ability to manage group dynamics and facilitate positive, productive


6. Fully proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Outlook)


7. This is a Safety Sensitive Position.

Preferred Education and Experience

1. Bachelor’s degree from an accredited college or university in Education, Human Services, behavioral science, sociology, or similar field.


2. Spanish fluency (oral and written)


3. Strong organizational skills and attention to


4. Experience in budget management and tracking grant expenditures is a

Competencies

1. Job Knowledge


2. Leadership


3. Communication


4. Resources Management


5. Quality of Work


6. Collaboration


7. Community Relations


8. Professional Development

Supervisory Responsibility

This position is responsible for the supervision of program volunteers.

Work Environment

This job operates as a remote/off-site position with a shared office space available. While performing the duties of this position the employee may be exposed to weather conditions prevalent at the time. The employee may experience exposure to dust, pollens, pollutants, fumes, and communicable diseases as related to the healthcare and school environment. The noise level is moderate when being exposed to youth. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate. We provide services in the client’s home, school, and community.

Position Type/Expected Hours of Work

This position is part- or full-time, and typical hours and workdays are Monday through Friday between 8:00 a.m. to 6:00 p.m. Occasional evenings and weekends may be required to meet client and/or organizational needs.

Travel

Frequent travel is expected for this position.

Additional Eligibility Qualifications

None.

Work Authorization/Security Clearance

Child Abuse History Clearance, PA State background check, FBI criminal background check, National Sex Offender Registry certificate; Valid driver’s license and motor vehicle check.

AAP/EEO Statement

Diversity & Inclusion have always been key to our success. We are an Equal Opportunity employer, and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All our employee’s points of view are key to our success, and inclusion is everyone's responsibility

Other Duties

The specific statements shown in each section of the Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time with or without notice.This job description does not constitute an employment contract; the employment relationship between The Children’s Aid Society and the employee is an at-will relationship.

Want to learn more about York County? Visit https://whyyorkpa.com/