Family Engagement Specialist: Empower Communities

Bakerripley; Cedar Park, San Marcos (TX, TX); On-site; USD 34,000 - 37,000; Full time

Job summary

BakerRipley in Cedar Park, TX is seeking a Family Engagement Specialist (FES) to communicate with customers about eligibility, documentation, and CCS program information. The role includes reviewing records, performing calculations, and data entry in databases.

Strong customer service and organizational skills are essential. The FES collaborates with team members, serves diverse communities, and prefers bilingual English/Spanish.

Qualifications

• Establishes rapport and credibility with customers and providers through professional, respectful service.
• Communicates about eligibility issues, documentation, complaints, and CCS program information.
• Explains early childhood development resources and local community resources.
• Performs QA reviews of customer eligibility by verifying documentation.
• Calculates parent's income and share of cost.
• Enters data into databases accurately and timely.
• Maintains orderly, complete customer files.
• Takes action to resolve customer and provider complaints.
• Other duties as assigned.

Responsibilities

• Establishes rapport and credibility with customers and providers through professional, respectful service.
• Communicates about eligibility issues, documentation requirements, customer complaints, actions taken by CCS, and program information.
• Provides information about early childhood development resources and community resources.
• Performs Quality Assurance reviews of customer eligibility by verifying documentation.
• Performs calculations to determine income and share of cost.
• Enters and maintains customer data in databases accurately and timely.
• Addresses and resolves customer and provider complaints.

Skills

Word

Excel

Outlook

Writing

Calculations

Instructions interpretation

Education

Bachelor's Degree

Job description

BakerRipley in Cedar Park, TX is seeking a Family Engagement Specialist (FES) to communicate with customers about eligibility, documentation, and CCS program information. The role includes reviewing records, performing calculations, and data entry in databases.

Strong customer service and organizational skills are essential. The FES collaborates with team members, serves diverse communities, and prefers bilingual English/Spanish.