Family Engagemement Manager

Achievement House Cyber Charter School; Exton (PA); On-site; USD 65,000 - 95,000; Full time

Job summary

Achievement House Cyber Charter School is seeking a Family Engagement Manager to lead family engagement programming and parent communications. The role independently manages programs, develops opportunities for family connection, and collaborates across departments to improve the experience of enrolled families.

The position requires a 4-year degree and at least 5 years of related experience, with bilingual English/Spanish proficiency preferred.

Qualifications

• Bachelor's degree required or equivalent combination of education and experience.
• At least 5 years of family/community engagement or related leadership experience.
• Experience in K-12 or cyber learning environments preferred.
• Bilingual English/Spanish proficiency preferred.

Responsibilities

• Lead family engagement programs and parent communications across departments.
• Plan and host family events, workshops, and annual engagement initiatives.
• Manage digital communications and accessibility across platforms.
• Respond to family concerns and guide through established processes toward resolution.
• Collaborate with various teams to connect families with programs and support.

Skills

Bilingual English/Spanish

Strong communication

Leadership

Organizational skills

Facilitation

Education

Bachelor's degree in communications, education, public administration, or related field

Tools

Microsoft 365

Teams

Schoology

Power Messenger

SchoolMessenger

Job description

• Location 102 Pickering Way,Suite 200,Exton, PA, 19341,United States
• Job Category Education, Management
• Employee Type 12-Month, Exempt
• Required Degree 4 Year Degree
• Travel 10%
• Manage Others No

The Family Engagement Manager leads AHCCS family engagement programming, parent and caregiver communications, and community-building initiatives. This role independently manages established programs, develops innovative opportunities for family connections, and collaborates across departments to improve the experience of enrolled families. The Family Engagement Manager exercises sound judgment, recommends improvements, and executes initiatives with minimal day-to-day direction.

Responsibilities

Family Engagement & Parent Programs

• Prepare and lead recurring PTO meetings, parent/guardian orientations, workshops, and required federal-program engagement meetings, including but not limited to the annual Title I meeting, in collaboration with the appropriate staff and departments.
• Develop & implement an annual family engagement plan and host informal weekly virtual family conversations; coordinate occasional departmental guests and opportunities for family feedback.
• Establish and manage the Parent Ambassador Program, welcome newly enrolled families in partnership with Enrollment, and coordinate family-facing initiatives such as Strengthening Families, Positive Start, and student birthday recognition.

Family Communications & Digital Community

• Manage approved family-facing communications through Power Messenger/SchoolMessenger, newsletters, Microsoft Sway, and the Parent/Guardian Schoology Group, including timely posts, resource maintenance, and membership updates.
• Oversee daily operations of the private Family Facebook Group, including verifying and tracking membership, moderation, timely distribution of approved announcements, family inquires, and appropriate escalation; establish reliable weekday responsiveness and backup procedures.
• Ensure family-facing digital materials follow applicable WCAG-aligned accessibility practices and language-access procedures; coordinate technical or content remediation with responsible departments.
• Respond to and de-escalate concerns from families and caregivers, including complaints and grievances, by accessing concerns, defusing conflict, and guiding families through established processes toward resolution; escalating complex situations to the Director.
• Help families locate resources, resolve routine access or login questions, and connect to the appropriate staff; identify recurring barriers, collect feedback and recommend practical improvements.

Community Events & Cross-Department Partnerships

• Plan and host in-person parent/caregiver gatherings; coordinate student picture days and oversee yearbook production, including timelines, vendor coordination, approved content, and family communications.
• Travel regularly within the state of PA to host in-person events and meetings; maintain a consistent presence with families/caregivers and communities in a variety of locations and environments.
• Collaborate with Student Events, MakerSpace, Mentoring, Guidance, Enrollment, Academics, Special Education, and other teams to connect families with programs and support approved student and family events. Program owners retain responsibility for their departmental operations.
• Coordinate and host approved Graduation and student milestone activities, including registration, accessible logistics, communications, volunteer/staff coordination, and follow-up. This role will not assume sole ownership of broader graduation or Student Events operations.

Operations, Reporting & Improvement

• Maintain program schedules, participation and meeting records, required documentation, operational procedures, and approved budgets; support applicable state and federal program documentation.
• Gather family feedback, assess reach and repeat participation, identify barriers, and recommend and implement improvements; provide concise updates to the Director.

Responsibilities For All Positions

• Proctor state and local testing as assigned.
• Attend and/or assist with in-person requirements.
• Leverage available data and visualization tools to monitor progress, track key metrics, and guide decision-making.
• Additional duties as assigned.

Education and Experience Requirements

• Bachelor's degree in communications, education, community engagement, public administration, or related field preferred; an equivalent combination of relevant education and substantial professional experience may be considered.
• At least 5 years of relevant experience in family/community engagement, program management, education, communications, or related work, with demonstrated independent leadership of multiple initiatives.
• Experience in k-12 and/or cyber learning environment is highly desired.
• Bilingual English/Spanish proficiency preferred.

Competencies

• Fluency in both verbal and written communication in English and Spanish to support diverse students and families and translation of documentation.
• Exceptional communication skills to communicate concisely and effectively, both orally and in writing, with all staff, students, parents/guardians, and community.
• Demonstrated leadership, initiative, creativity, sound judgement, and ability to turn ideas into effective programs with minimal day-to-day direction.
• Excellent facilitation, relationship-building, and organization.
• Ability to coordinate multiple recurring meetings, timelines, and communication channels while serving diverse families and maintaining confidentiality.
• Proficient with Microsoft 365, Teams, Forms and spreadsheets; ability to learn Schoology, Power Messenger/SchoolMessenger, Sway, PBIS Rewards, EdInsight, and Facebook Group moderation.MS Office Suite applications, Learning Management Systems, Student Information Systems.
• Ability to be self-motivated and independent; able to work with minimal supervision.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and/or stand at a desk and work on a computer including keyboard typing and close vision to the computer screen. The employee may also be required to walk, stoop, kneel, crouch, and verbal communication. The employee will occasionally lift and/or push up to 20 lbs.

Summary

Achievement House Cyber Charter School provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.