Family Empowerment Case Manager -Armstrong County

Glade Run Lutheran Services; Kittanning (Armstrong County); On-site; USD 23,887 - 33,682; Part time

Benefits offered by this job

Comprehensive benefits including medical and dental

401(k) with agency match

Tuition reimbursement for full-time staff

Job summary

Glade Run Lutheran Services is hiring for a part-time Family Service Provider to work in Kittanning, Armstrong County. Candidates must hold a 4-year bachelor’s degree in a relevant field and have at least two years of direct service experience.

The role focuses on empowering families through skill building and support services, with responsibilities in crisis management and collaboration with community resources. Benefits include mileage reimbursement and a supportive work environment.

Qualifications

• Bachelor’s degree required, major in relevant social science.
• Two years of experience in a community-based setting.
• Ability to travel and work in clients’ homes.

Responsibilities

• Empower families to build independence and skills.
• Implement the Family Empowerment Program service model.
• Provide on-call crisis services as assigned.

Skills

Bachelor’s degree in sociology or social services

Minimum two years of direct service experience

Valid driver's license

Clearances: PA State Police, Child Abuse, FBI

Ability to support the agency’s Mission Statement

Education

4-year bachelor's degree

Tools

Electronic medical records (EMR)

Google Workspace

Job description

Job Details

Location: Armstrong County, PA (Armstrong Office – Kittanning, PA 16201)

Position Type: Part‑time (8‑29 hours per week)

Education Level: 4‑year bachelor’s degree required

Salary Range: $17.34 – $24.45 per hour

Qualifications

• Bachelor’s degree required, with major coursework in sociology, social welfare, psychology, gerontology, anthropology, criminal justice, criminology, theology, nursing, counseling, education, or other related social science or human services field.
• Minimum of two years of post‑secondary education or equivalent professional experience in a human services setting.
• Minimum of two years of direct service or case management experience within a community‑based, mental health, child welfare, or family support program.
• Valid driver’s license, acceptable driving record, and reliable transportation.
• Acceptable PA State Police, PA Child Abuse History, and FBI clearances.
• Ability to identify with the agency’s Mission Statement and support the agency’s Core Values.

Schedule & Availability

• Ability to adapt hours to the needs of the position; may need to work evenings and/or weekends, including on‑call emergency services on a rotating basis.
• Ability to travel to and work independently in clients’ homes.

Essential Duties of This Position

Family Service Delivery

• Empower family members to achieve greater independence through skill building, development of positive daily routines, strengthening coping skills, and supporting individualized goals that reduce reliance on professional systems and services.
• Understand and implement the Family Empowerment Program’s developmental service model, including the three phases of intervention with gradual tapering of services.
• Hold families accountable to program handbook requirements, expectations, and established program rules while supporting engagement and progress toward individualized goals.
• Make day‑to‑day decisions regarding cases and keep the Assistant Family Empowerment Director informed of high‑risk cases and pertinent issues.
• Engage in goal‑oriented, purposeful, intentional interactions with clients.
• Provide on‑call services as assigned and develop crisis plans for assigned consumers.
• Implement evidence‑based assessments and interventions as directed, supporting fidelity to Family Empowerment service models.
• Maintain regular communication with the Assistant Director/Director regarding program operations, case flow, and identified needs or challenges.
• Provide direct services in alignment with Glade Run’s mission: “Founded in Faith and Grounded in Excellence, We Empower Individuals to Experience Personal Wellness and Growth.”
• Model trauma‑informed, culturally responsive, and strength‑based practices in all direct work with families.
• Participate in team meetings and contribute information related to service delivery, program trends, and family outcomes.

Community and Stakeholder Collaboration

• Serve as a liaison with county Children and Youth Services (CYS) to support referrals, admissions, transfers, and discharges.
• Participate in communication with courts, schools, and community partners to support continuity of care and service coordination.
• Attend community outreach and tabling events as requested to promote program awareness and strengthen referral relationships.
• Support maintenance of referral pathways and stakeholder communication by sharing updates and relevant program information with leadership.

Risk and Safety Management

• Support timely reporting, tracking, and documentation of critical incidents and unusual occurrences in accordance with regulatory and agency policies.
• Assist program leadership with follow‑up actions related to incidents, including gathering documentation and participating in review processes.
• Maintain working knowledge of child and adult protective service laws and reporting requirements, including ChildLine, county protocols, and internal documentation procedures.
• Serve as the “Manager in Charge” at various site locations to support implementation of emergency preparedness and continuity plans.

Service Documentation Coordination

• Prepare weekly, monthly, and quarterly progress reports for CYS.
• Complete chart audits for FEP programs once per month.
• Assist with compiling outcome data, narratives, and documentation to support grant reporting and funding requirements.

Knowledge, Skills and Abilities

• Training in Family Empowerment models, Family Group Decision Making skills, Family Reunification, and Family preservation models.
• Working knowledge of maintaining a clean, safe, and health‑supportive environment, including infection control procedures.
• Ability to adapt to changing priorities, respond appropriately to stressful situations, and support families and colleagues during challenging circumstances.
• Demonstrated attendance, dependability, accountability, and adherence to agency policies and expectations.
• Sound judgment and initiative when addressing routine challenges, with appropriate escalation to leadership.
• Ability to prioritize multiple responsibilities, including direct service delivery, documentation, scheduling coordination, and administrative tasks.
• Clear and professional verbal and written communication skills, including documentation, email correspondence, and participation in meetings.
• Proficiency with electronic medical records (EMR), Google Workspace (Docs, Sheets, Drive, Calendar), and other digital tools for documentation, scheduling, and service coordination.
• Knowledge of how to access and coordinate community resources to support families’ needs.
• Basic understanding of mental health diagnoses, behavioral health conditions, and common presenting concerns, with ability to coordinate referrals when appropriate.
• Awareness of substance use and drug and alcohol issues and their impact, with ability to coordinate referrals when appropriate.
• Working knowledge of child protective services law and mandated reporting responsibilities.
• General understanding of the public welfare system and related supports impacting families served.

Benefits

• Comprehensive benefits including medical, dental, vision, paid time off, and paid holidays for full‑time staff.
• 401(k) offerings with agency match up to 4% of salary.
• Agency provided life insurance and long‑term disability coverage for full‑time staff.
• Paid mileage reimbursement, cell phone reimbursement, and paid training and administrative time.
• Free credentialing assistance and licensure supervision.
• Tuition reimbursement for full‑time staff and partnerships offering tuition discounts.
• Employee assistance program, referral bonus incentives, and partnership with Geneva College.

Glade Run is an Equal Opportunity Employer.