Family Empowerment Case Manager - Lawrence County

Glade Run Lutheran Services; New Castle (PA); On-site; USD 23,887 - 33,682; Part time

Benefits offered by this job

Comprehensive benefits including medical, dental, and vision

401K matching up to 4% of salary

Paid mileage reimbursement

Annual merit increases

Tuition reimbursement and training opportunities

Job summary

Glade Run Lutheran Services in New Castle, PA, is seeking a part-time Family Service Provider. This role includes adapting work hours, engaging families, and empowering them to achieve goals. A Bachelor's degree in a related field and two years of case-management experience are required.

The position offers competitive hourly pay, clearances are required, and staff may work evenings and weekends. The agency provides various benefits, including a supportive work environment and training opportunities.

Qualifications

• Bachelor’s Degree required in sociology, psychology, or human services.
• Minimum of two years of direct service or case-management experience.
• Valid driver’s license and clearances required.

Responsibilities

• Adapt hours to meet position needs and provide on-call services.
• Empower families through skill building and individualized goals.
• Coordinate service documentation and prepare progress reports.

Skills

Family Empowerment models

Communication skills

Judgment and initiative

Adaptability

Knowledge of community resources

Education

Bachelor’s Degree in a related field

Tools

Electronic medical records

Google Workspace

Job description

Job Details

Job Location: Lawrence County Office - New Castle, PA 16101
Position Type: Part Time
Education Level: 4 Year Degree
Salary Range: $17.34 - $24.45 hourly

Qualifications

• Bachelor’s Degree required, with major coursework in sociology, social welfare, psychology, gerontology, anthropology, criminal justice, criminology, theology, nursing, counseling, education or other related social science or human services field.
• Minimum of two years of post‑secondary education or equivalent professional experience in a human services setting.
• Minimum of two years of direct service or case‑management experience within a community‑based, mental health, child welfare, or family support program.
• Must have a valid driver’s license, acceptable driving record and access to reliable transportation.
• Must have acceptable PA State Police, PA Child Abuse History and FBI clearances.
• Must be able to identify with the agency’s Mission Statement and support the agency’s Core Values.

Essential Duties of This Position

Family Service Delivery

• Adapt hours to meet position needs; may need to work evenings and weekends and provide on‑call emergency services on a rotating basis.
• Travel to and work independently in clients’ homes.
• Empower family members to achieve greater independence through skill building, development of positive daily routines, strengthening coping skills, and supporting individualized goals that reduce reliance on professional systems and services.
• Implement the Family Empowerment Program’s developmental service model, including three phases of intervention that require more intensive staff involvement during initial engagement and gradual tapering of services as families build skills.
• Hold families accountable to program handbook requirements, expectations, and established program rules while supporting engagement and progress toward individualized goals.
• Make day‑to‑day decisions regarding cases and keep the Assistant Family Empowerment Director informed of high‑risk cases, pertinent issues related to clients and contracting agencies.
• Engage in goal‑oriented, purposeful, intentional interactions with clients.
• Provide on‑call services as assigned and develop crisis plans for assigned consumers.
• Implement evidence‑based assessments and interventions as directed and support fidelity to Family Empowerment service models.
• Maintain regular communication with the Assistant Director/Director regarding program operations, case flow, and identified needs or challenges.
• Provide direct services in alignment with Glade Run’s mission.
• Model trauma‑informed, culturally responsive, and strength‑based practices in all direct work with families and collaboration with team members.
• Participate in team meetings and contribute information related to service delivery, program trends, and family outcomes.

Community and Stakeholder Collaboration

• Serve as liaison with county Children and Youth Services to support referrals, admissions, transfers, and discharges in coordination with program leadership.
• Participate in communication with courts, schools, and community partners to support continuity of care and service coordination.
• Attend community outreach and tabling events as requested to promote program awareness and strengthen referral relationships.
• Support maintenance of referral pathways and stakeholder communication by sharing updates and relevant program information with leadership.

Risk and Safety Management

• Support timely reporting, tracking, and documentation of critical incidents and unusual occurrences in accordance with regulatory and agency policies.
• Assist program leadership with follow‑up actions related to incidents, including gathering documentation and participating in review processes as requested.
• Maintain working knowledge of child and adult protective service laws and reporting requirements, including ChildLine, county protocols, and internal documentation procedures.
• Serve as the Manager in Charge at various site locations to support implementation of emergency preparedness and continuity plans by following established procedures and communicating concerns to program leadership.

Service Documentation Coordination

• Prepare weekly, monthly, and quarterly progress reports for CYS.
• Complete designated chart audits for FEP programs once per month.
• Assist with compiling outcome data, narratives, and documentation to support grant reporting and funding requirements.

Knowledge, Skills, and Abilities

• Training in Family Empowerment models, Family Group Decision Making skills, Family Reunification, and Family Preservation models.
• Working knowledge of maintaining a clean, safe, and health‑supportive environment, including following infection control procedures and reporting safety or environmental concerns to program leadership.
• Ability to adapt to changing priorities, respond appropriately to stressful situations, and support families and colleagues during challenging circumstances.
• Demonstrates consistent attendance, dependability, accountability, and adherence to agency policies and expectations.
• Applies sound judgment and initiative when addressing routine challenges and escalates concerns appropriately to program leadership.
• Demonstrates the ability to prioritize multiple responsibilities, including direct service delivery, documentation requirements, scheduling coordination, and administrative tasks.
• Demonstrates clear and professional verbal and written communication skills, including documentation, email correspondence, and participation in meetings with staff, families, and partners.
• Demonstrated ability to use electronic medical records, Google Workspace, and other digital tools to support documentation, scheduling, and coordination of services.
• Knowledge of how to access and coordinate community resources to support families’ needs.
• Basic understanding of mental health diagnoses, behavioral health conditions, and common presenting concerns and ability to coordinate referrals when appropriate.
• Awareness of substance use and drug and alcohol issues and their impact on individuals and families and ability to coordinate referrals when appropriate.
• Working knowledge of child protective services law and mandated reporting responsibilities.
• General understanding of the public welfare system and related supports impacting families served.

Benefits

• Comprehensive benefits including medical, dental, vision, paid time off, and paid holidays for full‑time staff.
• 401K offerings with agency match at $1.00 per dollar contributed up to 4% of salary.
• Agency provided life insurance and long‑term disability coverage for full‑time staff.
• Voluntary benefit options including Disability Insurance, Cancer Coverage, Critical Illness, Medical Bridge, Accident Insurance, Life Insurance and Identity Theft Protection.
• Paid mileage reimbursement.
• Paid training and administrative time.
• Cell phone reimbursement.
• Licensure supervision for free.
• Free credentialing assistance.
• Quarterly productivity incentives.
• Tuition reimbursement for full‑time staff.
• Flexible work schedules (as applicable).
• Annual merit increases for eligible positions based upon the yearly budget.
• New hire incentive bonuses.
• Employee referral bonus incentives.
• Employee discount program.
• Approved agency for public student loan forgiveness.
• Employee assistance program.
• Partnership with Geneva College offering a 25% tuition discount on select degree programs.
• Partnership with Capella University offering scholarships, tuition discounts, and free professional development opportunities.
• Opportunities for membership to civic/community organizations.

Glade Run is an Equal Opportunity Employer.