Family Division Program Support Specialist

Circuit Court for Prince George's County; Upper Marlboro (MD); On-site; USD 40,000 - 50,000; Full time

Job summary

The Circuit Court for Prince George's County seeks a dedicated paraprofessional administrative assistant reporting to the Family Division Managers. You will perform a range of duties including office operations and case management to support daily functions.

Responsibilities include reviewing timesheets, handling sensitive data, coordinating calendars and meetings, responding to inquiries, and providing grant-funded project support.

Qualifications

• Excellent organizational and analytical skills with strong attention to detail.
• Ability to take initiative and work under minimal supervision.
• Ability to collaborate with colleagues from peers to senior leadership levels.
• Ability to manage workflow and balance priorities with deadlines.
• Knowledge of interdisciplinary initiatives, research operations, grant management, contracts/MoUs.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work under pressure and resolve issues quickly.
• Ability to exercise discretion and maintain confidentiality across office projects and activities.
• Ability to interpret and follow complex instructions and precisely perform work.
• Superior customer service with tact, professionalism, respect, and courtesy.
• Extensive knowledge of Microsoft Office Suite, including Outlook, PowerPoint, Excel, and Word.

Responsibilities

• Reviews and collects child support employee timesheets for submission to the Family Division Manager(s), ensuring accurate payroll and compliance.
• Serves as the Quality Reviewer of all child support orders.
• Provides administrative support for Family Division grant-funded projects, initiatives, reports, and operational improvements.
• Answers phone calls and serves as the initial point of contact for the Family Division Manager(s).
• Handles and safeguards sensitive data and records.
• Manages electronic calendars, arranges and oversees meeting logistics, and ensures all participants are appropriately informed and prepared.
• Replies to written and/or verbal inquiries.
• Performs other duties as assigned.

Skills

Organizational skills

Analytical skills

Initiative

Interpersonal communication

Time management

Discretion / confidentiality

Education

Bachelor’s degree in Liberal Arts or Social Sciences or Public/Business Administration

Tools

Microsoft Office Suite

Outlook

Excel

PowerPoint

Word

Job description

The incumbent, reporting to the Family Division Managers, will be responsible for performing a range of paraprofessional administrative duties, including office operations and case management.

Duties can include, but are not limited to:

• Reviews and collects child support employee timesheets for submission to the Family Division Manager(s), ensuring accurate payroll and compliance.
• Serves as the Quality Reviewer of all child support orders.
• Provides administrative support for Family Division grant-funded projects, initiatives, reports, and operational improvements.
• Answers phone calls and serves as the initial point of contact for the Family Division Manager(s).
• Handles and safeguards sensitive data and records.
• Manages electronic calendars, arranges and oversees meeting logistics, and ensures all participants are appropriately informed and prepared.
• Replies to written and/or verbal inquiries.
• Performs other duties as assigned.

Bachelor’s Degree completion of significant course work in Liberal Arts, one of the Social Sciences, or Public or Business Administration, supplemented by one (1) year of staff assistance experience, preferably in County government, or an equivalent combination of education and experience.

The candidate should also possess:

• Excellent organizational and analytical skills with strong attention to detail.
• Ability to take initiative and work under minimal supervision.
• Ability to work with colleagues from their peers to senior leadership levels.
• Ability to manage workflow for timely work completion and balance multiple priorities with competing deadlines.
• Knowledge of and/or the ability to learn interdisciplinary initiatives, research operations, grant management, contracts/agreements, and memorandums of understanding.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work successfully under pressure and resolve issues with team members expeditiously.
• Ability to exercise discretion and uphold confidentiality across office projects and activities.
• Ability to interpret and follow complex instructions and precisely perform work.
• Superior customer service skills, including the ability to exercise tact, professionalism, respect, and courtesy.
• Extensive knowledge of Microsoft Office Suite, including Outlook, PowerPoint, Excel, and Microsoft Word.

This is a full-time, 100% grant-funded position

All applicants are subject to a background check.

The Circuit Court for Prince George's County is a drug-free workplace and an equal opportunity employer committed to diversity. We do not discriminate on the basis of race, color, religion, age, sex, marital status, national origin, physical or mental disability, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by state or federal law.

A request for an ADA accommodation regarding interviews should be made at the time of interview notification.