Office Service Clerk

Prince George's County Government; Landover (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

The Prince George's County Department of Social Services (PGCDSS) is seeking an entry-level Office Clerk for the Family Investment Division. This contractual, on-site role supports processing and review of records, applications and invoices in accordance with agency policies.

The position reports to the Office Supervisor and Program Manager. Responsibilities include verifying information, preparing routine reports, maintaining files, and responding to inquiries while adhering to confidentiality

Qualifications

• High school diploma or G.E.D. required.

Responsibilities

• Reviews, verifies and interprets information in records and documents to determine if procedures have been followed and resolve problems.
• Processes and issues permits, licenses, vouchers, exemptions, invoices or other documents relevant to agency programs.
• Responds to inquiries, makes determinations and resolves problems related to information discrepancies.
• Explains basis of determinations to workers, clients or the public.
• Collects fees, posts fees and payments to accounts and maintains financial records.
• Assembles and verifies data to prepare routine statistical and status reports.
• Updates and maintains files, logs, schedules and records.
• Composes routine correspondence for essential information and status updates.
• Performs other related duties.

Education

High school diploma or G.E.D.

Job description

About the Position

This is an entry level contractual position, and s/he will be responsible for clerical tasks and services to support the effective and efficient operations of the organization's Family Investment Division. The Office Clerk position serves as a member of the Department's Family Investment team and is supervised/evaluated by the Office Supervisor and the Program Manager to ensure adherence with all protocols and best practices. The primary goal of the Office Clerk is performing diverse clerical operations and require the review, verification and interpretation of information in order to make determinations and resolve problems in accordance with policies, regulations and laws applicable to agency programs.

About the Agency

The Prince George's County Department of Social Services (PGCDSS) is the primary human services provider in the county, operating as a local agency of the Maryland Department of Human Services. The Department provides opportunities for eligible residents to become independent, responsible, and stable members of the community through public benefit assistance programs. The Department also provides direct support for the safety, permanency, and well-being of children and vulnerable adults living in the county, investigating and addressing instances of suspected abuse or neglect. The work of PGCDSS is done in an effort to build stronger communities, one family at a time.

Responsibilities

• Reviews, verifies and interprets information in records, applications and other documents by using knowledge of agency policies and procedures to determine if appropriate procedures have been followed and to resolve problems.
• Processes and issues permits, licenses, vouchers, exemptions, invoices or other documents pertinent to agency programs and based on application of regulations and procedures to factual information.
• Responds to inquiries, makes determinations and resolves problems relative to inaccurate or incomplete information and discrepancies in various records and documents being processed.
• Explains basis of determinations to workers in other offices and agencies, clients or their representatives and the general public.
• Collects fees, makes corrections to payments owed or due, posts fees and payments to accounts and keeps financial records not requiring knowledge of bookkeeping or accounting.
• Assembles and verifies data and compiles information in order to prepare routine statistical and status reports.
• Updates and maintains files, logs, schedules, rosters and records.
• Composes routine correspondence to provide or request essential information, explain the status of requests and the procedures to be followed.
• Performs other related duties.

Minimum Qualifications

• High school diploma or G.E.D. certificate.

Salary Range Transparency

The salary range listed in this announcement reflects the offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.

Tentative Interview Dates

September 14-18, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.

Job Location

805 Brightseat Rd, Landover, MD 20785

Conditions of Employment

Upon selection, the candidate must (where applicable):

• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency protective apparel and equipment in the performance of their assigned duties.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings.
• Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.