Children's Ambassador, .5 FTE, 2nd shift

Children's Wisconsin; Milwaukee (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay and benefits

Job summary

Children’s Wisconsin is seeking a dedicated Ambassador to welcome families and help guide them through the hospital environment. The role emphasizes empathy, patient-centered service, and safe, supportive interactions across shifts.

Responsibilities include greeting visitors, screening and guiding guests, assisting with transportation needs, and maintaining accessibility in the facility. A high school diploma and at least one year of customer service experience are required, with CPR

Qualifications

• High school diploma, GED, or equivalent.
• At least one year of customer service experience, including conflict management.
• Understanding of developmental needs across all age groups—from neonatal to adult.
• Strong communication, interpersonal, and prioritization skills.
• Confidence and composure in stressful situations, with the ability to diffuse negativity.
• Critical thinking skills to make independent decisions in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Bilingual abilities preferred.
• CPR certification (Basic Life Support for Healthcare Providers) required within 90 days of hire.

Responsibilities

• Welcome with warmth and empathy: Actively greet visitors with kindness and compassion.
• Guide with care: Badge and screen guests according to visitation guidelines, then help navigate the facility.
• Support families: Determine destinations and transportation needs, offering assistance every step of the way.
• Transport patients safely: Provide internal patient transport that is secure and engaging.
• Keep us moving: Stock and move wheelchairs, strollers, and carts to ensure accessibility across the facility.

Skills

Customer service

Conflict management

Bilingual

Communication

Decision making

Teamwork

Education

High school diploma or equivalent

Job description

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Children’s Ambassador – Be the First Smile Families See

At Children’s, every visitor’s journey begins with you. As a Children’s Ambassador , you’ll be the welcoming face that sets the tone for a safe, supportive, and uplifting experience. This is more than a role—it’s an opportunity to make a lasting impact on children, families, and our community.

What You’ll Do

• Welcome with warmth and empathy: Actively greet visitors with kindness, compassion, and understanding—recognizing that families may be experiencing stress, worry, or joy. Your presence ensures a positive and comforting first impression.
• Guide with care: Badge and screen guests according to visitation guidelines, then help them navigate the facility with confidence.
• Support families: Determine destinations and transportation needs, offering assistance every step of the way.
• Transport patients safely: Provide internal patient transport that is both secure and engaging.
• Keep us moving: Stock and move wheelchairs, strollers, and carts to ensure accessibility across the facility.

What We’re Looking For

• High school diploma, GED, or equivalent.
• At least one year of customer service experience, including conflict management.
• Understanding of developmental needs across all age groups—from neonatal to adult.
• Strong communication, interpersonal, and prioritization skills.
• Confidence and composure in stressful situations, with the ability to diffuse negativity.
• Critical thinking skills to make independent decisions in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Bilingual abilities preferred.
• CPR certification (Basic Life Support for Healthcare Providers) required within 90 days of hire.

Scheduling Requirements

• On-call shift: Required approximately once every two weeks. This is a paid “stand by” shift for illness replacement.
  • Coverage includes 1st and 2nd shift on Saturday and Sunday.
  • 3rd shift on-call coverage is required seven days a week.
• Weekend availability: Every other weekend is required.
• Holiday rotation: Participation in a holiday rotation is required.

Why You’ll Love This Role

• Be a source of comfort : You’ll be the first point of connection for families, offering empathy and reassurance during moments that matter most.
• Gain professional development and training opportunities.
• Work in a supportive, mission-driven environment.
• Enjoy competitive pay and benefits.
• Make a real difference every day by creating safe, welcoming experiences for children and families.

Schedule

Week 1

• Sunday: 3:00PM-11:30PM
• Monday: Off
• Tuesday: Off
• Wednesday: 4:00PM- 8:00PM
• Thursday: 4:00PM- 8:00PM
• Friday: 4:00PM- 8:00PM
• Saturday: Off

Week 2

• Sunday: Off
• Monday: 4:00PM- 8:00PM
• Tuesday: 4:00PM- 8:00PM
• Wednesday: 4:00PM- 8:00PM
• Thursday: Off
• Friday: Off
• Saturday: 3:00PM-11:30PM

Week 3

• Sunday: 3:00PM-11:30PM
• Monday: Off
• Tuesday: Off
• Wednesday: 4:00PM- 8:00PM
• Thursday: 4:00PM- 8:00PM
• Friday: 4:00PM- 8:0PM
• Saturday: Off

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses:

BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council