Children's Ambassador, .9 FTE, 1st shift

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Children’s Wisconsin is seeking a friendly and dependable Children’s Ambassador to welcome families, guide guests through the facility, and support patients and their families with warmth and professionalism.

The role emphasizes empathy, clear communication, and teamwork in a fast-paced hospital environment, with on-call shifts, weekend coverage, and holiday rotation. CPR certification is required within 90 days of hire, and bilingual abilities are a plus.

Qualifications

• High school diploma, GED, or equivalent.
• At least one year of customer service experience, including conflict management.
• Bilingual abilities preferred; CPR certification required within 90 days of hire.

Responsibilities

• Welcome with warmth and empathy to visitors.
• Guide guests according to visitation guidelines and help navigate the facility.
• Support families by determining destinations and transportation needs.
• Transport patients safely within the facility.
• Stock and move wheelchairs, strollers, and carts to ensure accessibility.

Skills

Customer service experience

Bilingual abilities preferred

CPR certification

Stress management

Strong communication

Education

High school diploma, GED, or equivalent

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Children’s Ambassador – Be the First Smile Families See

As a Children’s Ambassador, you’ll be the welcoming face that sets the tone for a safe, supportive, and uplifting experience. This is more than a role—it’s an opportunity to make a lasting impact on children, families, and our community.

What You’ll Do

• Welcome with warmth and empathy: Actively greet visitors with kindness, compassion, and understanding—recognizing that families may be experiencing stress, worry, or joy. Your presence ensures a positive and comforting first impression.
• Guide with care: Badge and screen guests according to visitation guidelines, then help them navigate the facility with confidence.
• Support families: Determine destinations and transportation needs, offering assistance every step of the way.
• Transport patients safely: Provide internal patient transport that is both secure and engaging.
• Keep us moving: Stock and move wheelchairs, strollers, and carts to ensure accessibility across the facility.

What We’re Looking For

• High school diploma, GED, or equivalent.
• At least one year of customer service experience, including conflict management.
• Understanding of developmental needs across all age groups—from neonatal to adult.
• Strong communication, interpersonal, and prioritization skills.
• Confidence and composure in stressful situations, with the ability to diffuse negativity.
• Critical thinking skills to make independent decisions in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Bilingual abilities preferred.
• CPR certification (Basic Life Support for Healthcare Providers) required within 90 days of hire.

Scheduling Requirements

• On-call shift: Required approximately once every two weeks. This is a paid "stand by" shift for illness replacement. Coverage includes 1st and 2nd shift on Saturday and Sunday. 3rd shift on-call coverage is required seven days a week.
• Weekend availability: Every other weekend is required.
• Holiday rotation: Participation in a holiday rotation is required.

Why You’ll Love This Role

Be a source of comfort: You’ll be the first point of connection for families, offering empathy and reassurance during moments that matter most.

Gain professional development and training opportunities.

Work in a supportive, mission-driven environment.

Enjoy competitive pay and benefits.

Make a real difference every day by creating safe, welcoming experiences for children and families.

Schedule Week 1

Sunday: Off
Monday: 7:30 AM – 4:00 PM
Tuesday: 7:30 AM – 4:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: Off
Saturday: 5:00 PM – 11:00 PM

Schedule Week 2

Sunday: 5:00 PM – 11:00 PM
Monday: 7:30 AM – 4:00 PM
Tuesday: 7:30 AM – 4:00 PM
Wednesday: Off
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Off

Children’s Wisconsin is an equal opportunity / affirmative action employer.

We are committed to creating a diverse and inclusive environment for all employees.

We treat everyone with dignity, respect, and fairness.

We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council

Dedicated solely to the health and well-being of children. We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation’s most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.