Children's Ambassador, .5 FTE (20hrs/wk), 1st shift

Children's Wisconsin; United States; On-site; USD 34,000 - 46,000; Full time

Job summary

Children’s Wisconsin is seeking a dedicated Children’s Ambassador to welcome families and create a safe, supportive, and uplifting experience. You will greet visitors warmly, guide them through the facility, and assist with their needs, contributing to a positive first impression for every family.

The role involves screening guests, helping with navigation, transporting patients when needed, and supporting accessibility.

Qualifications

• High school diploma, GED, or equivalent is required.
• At least 1 year of customer service experience.
• Understanding of developmental needs across all ages from neonatal to adult.
• Strong communication, interpersonal, and prioritization skills.
• Confidence and composure in stressful situations; ability to diffuse negativity.
• Critical thinking to make independent decisions in a fast-paced environment.
• Ability to work independently and as part of a team.
• Bilingual abilities preferred; CPR certification within 90 days of hire.

Responsibilities

• Welcome visitors with warmth and empathy, setting a positive first impression.
• Screen and guide guests according to visitation guidelines and assist navigation within the facility.
• Determine destinations and transportation needs to support families.
• Provide internal patient transport that is safe and engaging.

Skills

Customer service

Communication skills

Teamwork

Bilingual preferred

CPR certification

Developmental needs awareness

Education

High school diploma/GED/equivalent

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Children’s Ambassador – Be the First Smile Families See

What You’ll Do

At Children’s, every visitor’s journey begins with you.

As a Children’s Ambassador, you’ll be the welcoming face that sets the tone for a safe, supportive, and uplifting experience. This is more than a role—it’s an opportunity to make a lasting impact on children, families, and our community.

• Welcome with warmth and empathy: Actively greet visitors with kindness, compassion, and understanding—recognizing that families may be experiencing stress, worry, or joy. Your presence ensures a positive and comforting first impression.
• Guide with care: Badge and screen guests according to visitation guidelines, then help them navigate the facility with confidence.
• Support families: Determine destinations and transportation needs, offering assistance every step of the way.
• Transport patients safely: Provide internal patient transport that is both secure and engaging.
• Keep us moving: Stock and move wheelchairs, strollers, and carts to ensure accessibility across the facility.

What We’re Looking For

• High school diploma, GED, or equivalent.
• At least one year of customer service experience, including conflict management.
• Understanding of developmental needs across all age groups—from neonatal to adult.
• Strong communication, interpersonal, and prioritization skills.
• Confidence and composure in stressful situations, with the ability to diffuse negativity.
• Critical thinking skills to make independent decisions in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Bilingual abilities preferred.
• CPR certification (Basic Life Support for Healthcare Providers) required within 90 days of hire.

Scheduling Requirements

On-call shift: Required approximately once every two weeks. This is a paid “stand by” shift for illness replacement. Coverage includes 1st and 2nd shift on Saturday and Sunday. 3rd shift on-call coverage is required seven days a week. Weekend availability: Every other weekend is required. Holiday rotation: Participation in a holiday rotation is required.

Why You’ll Love This Role

Be a source of comfort: You’ll be the first point of connection for families, offering empathy and reassurance during moments that matter most. Gain professional development and training opportunities. Work in a supportive, mission-driven environment. Enjoy competitive pay and benefits. Make a real difference every day by creating safe, welcoming experiences for children and families.

• Schedule Week 1 Sunday: 8:00 AM – 4:30 PM
• Monday: 8:30 AM – 5:00 PM
• Tuesday: Off
• Wednesday: 7:30 AM – 4:00 PM
• Thursday: 7:30 AM – 4:00 PM
• Friday: Off
• Saturday: Off
• Week 2 Sunday: Off
• Monday: Off
• Tuesday: Off
• Wednesday: Off
• Thursday: Off
• Friday: Off
• Saturday: 7:30 AM – 4:00 PM
• Week 3 Sunday: 7:30 AM – 4:00 PM
• Monday: Off
• Tuesday: Off
• Wednesday: Off
• Thursday: 7:30 AM – 4:00 PM
• Friday: Off
• Saturday: Off
• Week 4 Sunday: Off
• Monday: Off
• Tuesday: Off
• Wednesday: 7:30 AM – 4:00 PM
• Thursday: Off
• Friday: 8:30 AM – 5:00 PM
• Saturday: 8:00 AM – 4:30 PM

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council Dedicated solely to the health and well-being of children We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.