Service Support Specialist

Service Corporation International; Amarillo (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International in Amarillo, TX is seeking a Service Support Specialist to coordinate with Funeral Directors and families, manage first calls, and arrange visitations and services.

You will handle data, print memorials, schedule, and assist with removals and transport, requiring strong computer skills, compassion, and the ability to multitask. This full-time role may require flexible hours and weekend availability.

Qualifications

• High school diploma or equivalent.
• Good driving record and valid driver’s license.
• 2 years in an office, clerical, or customer-service capacity.
• Experience in a fast-paced, customer-focused environment.
• Funeral industry experience preferred but not required.

Responsibilities

• Meet regularly with Funeral Directors to ensure customer needs are met.
• Communicate with families to coordinate activities.
• Takes first calls and dispatches removal teams.
• Collects vital information, files death certificates and insurance claims.
• Schedules appointments for Funeral Directors.
• Designs and prints memorials; handles documents.
• Orders merchandise, flowers, urns.
• Schedules services including coordination with churches, cemeteries and staff.
• Assists with setting up funeral/visitation areas and take down.
• Assists during funeral services and events.
• Assists with dressing, casketing and preparing the deceased for viewing.
• Transport remains to Crematory facility and related duties.
• Adheres to company and regulatory requirements.

Skills

Customer service

Communication

Multitasking

Confidentiality

Compassion

Education

High School diploma or equivalent

Tools

Computers/Software

Job description

Service Support Specialist JOB RESPONSIBILITIES

• Meets regularly with Funeral Director(s) to ensure customer needs are met
• Frequently communicates with families to coordinate activities
• Takes first calls and dispatches removal teams
• Collects vital information, files death certificates and insurance claims
• Schedules appointments for Funeral Directors
• Designs and prints memorials; creates, scans, and corrects arrangement documents
• Orders merchandise, flowers, urns
• Schedules services including coordinating with churches, cemeteries and staff
• Assists with setting up funeral/visitation areas and take down
• Assists during funeral services and events
• Assists with dressing, casketing and preparing the deceased for viewing
• Transport human remains to the Crematory facility
• Delivers ashes from Crematory to Funeral Home
• Assists with removals
• May be required to ensure company vehicles are clean and fueled, prior to and after services
• Adheres to all Company and Regulatory requirements
• Performs other administrative duties for the location when time permits

MINIMUM Requirements

• Education: High School diploma or equivalent
• Certification/License: Good driving record and valid driver’s license
• Experience 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required
• Funeral industry experience preferred but not required

Knowledge, Skills and Abilities

• Strong knowledge of computers and software
• Above average communication skills
• High level of compassion and integrity
• Problem solving skills
• Ability to multi task and set priorities
• Ability to maintain confidentiality
• Ability to work beyond standard business hours including weekends
• Detail oriented
• Professional team player
• Pro-actively seeks out tasks
• Motivated, enthusiastic work ethic

Work CONDITIONS

Work Environment

Mostly works indoors during all seasons and weather conditions

Occasional work outdoors

Limited amount of local and/or multiple location traveling required

Professional dress is required when in contact with families

Work Postures

Sitting continuously for many hours per day, up to 6 hours per day

Occasional periods of time standing, up to 3 hours per day

Climbing stairs to access buildings

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Ability to lift up to 20 pounds

Work Hours

Working beyond “standard” business hours as the need arises

Postal Code: 79118

Category (Portal Searching): Operations

Job Location: US-TX - Amarillo

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. “SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.