Family Care Specialist

Sci Corp; Green Bay (WI); On-site; USD 25,000 - 39,000; Full time

Job summary

Sci Corp is seeking a Family Care Specialist in Green Bay, WI to assist Family Service Counselors with interment verifications, blind checks, and memorials. The role focuses on client families, at-need coordination, and timely follow-up to ensure accurate arrangements and smooth service delivery.

Responsibilities include building at-need charts, verifying files, designing memorials, and logging details for counselors. No prior experience required; HS diploma is required.

Qualifications

• High School diploma or equivalent is required.
• Certification in family service processes including interment verification and blind checks.
• Experience not required but willingness to learn is expected.

Responsibilities

• Builds at-need charts.
• Verifies at-need files before verification submission.
• Performs blind checks as part of the process.
• Follows up with memorial renderings, processes and timelines.
• Notifies families when flowers are placed.
• Sets Arrangement Continuation Appointments.
• Designs memorials.
• Serves at-need cemetery families with property ownership.
• Sets follow-up visits at the at-need arrangement conference.
• Logs information for Family Service Counselors.
• Meets with funeral home at-need families.

Skills

Effective communication

Self-management

Problem solving

Adaptability

Education

High School diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

Assist the Family Service Counselors with interment verifications, blind checks and memorials.

Family Care Specialist

Job Responsibilities

• Builds at-need charts


• Verifies at-need files before sent for verification


• Performs blind checks


• Follows up with memorial renderings, processes and timelines


• Notifies families when flowers are placed


• Sets Arrangement Continuation Appointments


• Designs memorials


• Serves at-need cemetery families that currently own property


• Sets follow-up visits at the at-need arrangement conference


• Logs information for Family Service Counselors


• Meets with funeral home at-need families

Minimum Requirements

Education

• High School diploma or equivalent

Certification

• Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)

Experience

• None

Knowledge, Skills & Abilities

• Ability to communicate effectively with associates, contractor personnel and client families


• Ability to work productively with minimal supervision; achieves work objectives in a timely manner


• Ability to resolve routine problems promptly and effectively


• Ability to adapt to change in priorities

Postal Code: 54311

Category (Portal Searching): Sales

Job Location: US-WI - Green Bay

#SALES