Family Care Specialist

Sci Corp; Appleton (WI); On-site; USD 40,000 - 80,000; Full time

Job summary

Sci Corp is seeking a Family Service Associate to support interment verifications and memorial coordination in the Appleton, WI area. The role involves direct interaction with families and funeral home partners to ensure timely, respectful service for at-need cases.

Responsibilities include building at-need charts, performing blind checks, and following up on memorial renderings and timelines, while scheduling continuation appointments and logging data for counselors.

Qualifications

• Ability to communicate effectively with associates, contractor personnel and client families.
• Ability to work productively with minimal supervision; achieves work objectives in a timely manner.
• Ability to resolve routine problems promptly and effectively.
• Ability to adapt to change in priorities.

Responsibilities

• Builds at-need charts.
• Verifies at-need files before sent for verification.
• Performs blind checks.
• Follows up with memorial renderings, processes and timelines.
• Notifies families when flowers are placed.
• Sets Arrangement Continuation Appointments.
• Designs memorials.
• Serves at-need cemetery families that currently own property.
• Sets follow-up visits at the at-need arrangement conference.
• Logs information for Family Service Counselors.
• Meets with funeral home at-need families.

Skills

Communication

Independence

Problem solving

Adaptability

Education

High School diploma or equivalent

Certification in family service processes

Job description

Our associates celebrate lives. We celebrate our associates.

Assist the Family Service Counselors with interment verifications, blind checks and memorials.

Job Responsibilities

• Builds at-need charts


• Verifies at-need files before sent for verification


• Performs blind checks


• Follows up with memorial renderings, processes and timelines


• Notifies families when flowers are placed


• Sets Arrangement Continuation Appointments


• Designs memorials


• Serves at-need cemetery families that currently own property


• Sets follow-up visits at the at-need arrangement conference


• Logs information for Family Service Counselors


• Meets with funeral home at-need families

Minimum Requirements

Education

• High School diploma or equivalent

Certification

• Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)

Experience

• None

Knowledge, Skills & Abilities

• Ability to communicate effectively with associates, contractor personnel and client families


• Ability to work productively with minimal supervision; achieves work objectives in a timely manner


• Ability to resolve routine problems promptly and effectively


• Ability to adapt to change in priorities

Compensation: $40,000 to $80,000 earning potential

#SCI

Postal Code: 54911

Category (Portal Searching): Sales

Job Location: US-WI - Appleton

#SALES