Family Advisor

Pennant Services; Menomonee Falls (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Riverview Village is seeking a Family Advisor/Community Liaison to recruit residents and serve families and the community. This role focuses on marketing through referrals and partnerships, managing admissions in collaboration with the management team.

Ideal candidates will communicate clearly in English, maintain occupancy levels, and provide exceptional customer service while coordinating with internal teams.

Qualifications

• Superior communication skills in English (oral and written).
• Ability to communicate a clear vision of the community and services.
• Dependable and punctual with a professional demeanor.
• Knowledge of the physiology and psychology of the older person.
• Recognizes common signs/symptoms of dementia.
• Demonstrates strong customer service skills and telephone marketing skills.
• Adaptable, flexible and focused on meeting the needs of prospective residents and their families.
• Demonstrate team and business partner skills.

Responsibilities

• Lead the resident recruitment process by establishing relationships with prospects and families.
• Develop and maintain marketing strategies including referrals and community relationships.
• Maintain occupancy levels and track resident movements; central point of contact for prospective residents.
• Collaborate with community management on admissions/assessments.

Skills

Communication skills

Vision communication

Reliability

Geriatric knowledge

Dementia signs

Customer service

Telephone marketing

Adaptability

Team collaboration

Education

Marketing degree

Human services degree

Job description

Riverview Village is currently seeking a Family Advisor/ C ommunity Liaison to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families and our community. We are guided by our CAPLICO Core Values:

Celebration

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Customer Second (Employee First!)

Ownership

About the Opportunity

Successfully leads the resident recruitment process by establishing and cultivating meaningful relationships with prospects and their families and identifies individual candidate's needs. Develops and maintains productive internal and external marketing strategies including referral sources and community relationships. Maintains occupancy levels, tracks and trends resident movements, is the central point of contact for all prospective residents and manages the admission/assessment process in collaboration with the community management team.

Critical Success Factors

• Superior communication skills with the ability to effectively communicate in English, both orally and in writing.
• Ability to communicate a clear vision of the community and its services.
• Dependable and punctual with a professional, competent demeanor.
• Knowledge of the physiology and psychology of the older person.
• Recognizes common signs/symptoms of dementia.
• Demonstrates strong customer service skills and telephone marketing skills.
• Adaptable, flexible and focused on meeting the needs of prospective residents and their families.
• Demonstrate team and business partner skills.

Preferred Qualifications

• Degree in marketing or human services field preferred.
• Prior experience in marketing to seniors, in sales, senior housing, long-term care insurance, hospitality or an appropriate healthcare/personal care background preferred.
• Proven track record of marketing/sales results.
• An outgoing personality, superior communication skills and strong customer service orientation required.
• Must present a neat, clean appearance and demonstrate a positive, cheerful attitude.
• Must possess a clean driving record and valid state issued driver's license.
• Local travel required.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.