Family Advisor

Deercreekseniorliving; Rosenberg (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Cambridge Square Assisted Living is seeking a Family Advisor to drive resident recruitment and strengthen relationships with residents' families and the local community. You will guide inquiries from first contact to move-in and collaborate with the community management team.

You will implement marketing strategies, coordinate tours, assess eligibility, and maintain accurate prospect databases while upholding CAPLICO values and HIPAA policies.

Qualifications

• Experience managing resident recruitment from prospect to move-in.
• Ability to develop and implement marketing strategies and referrals.
• Strong collaboration with management and community team.

Responsibilities

• Lead residency recruitment by building relationships with prospects and families.
• Develop and manage internal and external marketing strategies and referrals.
• Maintain occupancy levels and track resident movements.
• Coordinate admission and assessment with community management.
• Host community events and informational presentations.
• Ensure compliance with policies and maintain data records.

Skills

Prospect relationships

Marketing strategy

Occupancy management

Admission coordination

Communication

Job description

Cambridge Square Assisted Living is currently seeking a Family Advisor to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families and our community. We are guided by our CAPLICO Core Values: Celebration Accountability Passion for Learning Love One Another Intelligent Risk Taking Customer Second (Employee First!) Ownership

About the Opportunity

Successfully leads the resident recruitment process by establishing and cultivating meaningful relationships with prospects and their families and identifies individual candidate’s needs. Develops and maintains productive internal and external marketing strategies including referral sources and community relationships. Maintains occupancy levels, tracks and trends resident movements, is the central point of contact for all prospective residents and manages the admission/assessment process in collaboration with the community management team.

Essential Functions and Responsibilities

• Ensures the CAPLICO Core Values and Code of Conduct are adhered to at all times.
• Ensures compliance with Resident Rights and HIPAA policies at all times.
• Fosters a positive community image in the local community and presents a professional image.
• Forms alliances with key community individuals who have influential relationships with the geriatric population and/or their family members.
• Develops and cultivates relationships with religious, healthcare, skilled-care, and other professional businesses and service providers in the community.
• Identifies, creates and distributes appropriate promotional materials designed to generate additional inquiries.
• Represents the community at local community functions by making informational presentations.
• This may also include hosting/leading local support groups and participating in other appropriate community organizations’ events.
• Meets or exceeds the community’s established performance measures of the minimum contacts to be made per month.
• Meets budgeted occupancy goals for the community.
• Cultivates resident and family relationships to generate leads, conducts community tours and assesses candidates’ needs.
• Qualifies financially and physically eligible candidates, and works towards a move-in commitment by every qualified candidate.
• Follows-up with prospective residents and family members through phone, mail, e-mail and direct visits to encourage/obtain a move-in commitment.
• Maintains appropriate prospect database per community policy.
• Completes/submits all required budgets, reports, analysis, and forms in a timely manner.
• Collaborates effectively with community executive director and management team.
• May perform other duties as assigned by the Supervisor.

Supervisory Responsibility

None.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

The employer for this position is stated in the job posting.

The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

PSL is the most progressive company in the exploding healthcare services field today. Dedicated to restoring public confidence in the healthcare industry, PSL has assembled a team of highly competent, dedicated and caring individuals who are creating a new standard of excellence for healthcare providers everywhere. PSL currently serves over 50 long-term care, facilities in six Western states. These facilities have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual facilities. As an organization, we are deeply committed to our mission of providing life-changing service to our residents, employees and the communities we serve.