Community Administrator

Sunset Woods Senior Living; Manitowoc (WI); On-site; USD 75,000 - 110,000; Full time

Job summary

The Pennant Group, Inc. is seeking a Community Administrator to lead our senior living communities in Wisconsin. You will oversee daily operations, support clinical and financial goals, and champion a resident-centered culture that values dignity and quality of life.

Ideal candidates bring a CPA or CFP? (Note: actual requirements include a license and a degree in healthcare or related field) and have proven leadership in operational excellence, staffing, and compliance within senior living or

Qualifications

• Active Assisted Living/Community Administrator License strongly preferred.
• Bachelor's degree in Healthcare Administration, Business Administration, Gerontology, Nursing, or related field preferred.
• Minimum of 3-5 years of leadership experience in senior living or related service industry.
• Demonstrated success managing operations, budgets, staffing, compliance, and resident satisfaction.

Responsibilities

• Oversee day-to-day community operations to ensure exceptional resident care and service.
• Develop department leaders in achieving operational, clinical, and financial goals.
• Foster a positive culture of teamwork, accountability, engagement, and service excellence.
• Lead survey, licensing, and audit readiness efforts and risk management.

Skills

Leadership

Regulatory compliance

Financial management

Communication skills

Education

Bachelor's degree in Healthcare Administration, Business Administration, Gerontology, Nursing, or related field

Assisted Living/Community Administrator License

Tools

Microsoft Office

Senior living management systems

Job description

Lead with Purpose. Serve with Heart. Make a Difference Every Day.

Are you a passionate leader who thrives on building strong teams, delivering exceptional resident experiences, and driving operational excellence? Harbor View Assisted Living, Meadow View Assisted Living, and Scandinavian Court Assisted Living are seeking an experienced Community Administrator to lead our senior living communities and create an environment where residents, families, and employees feel valued, supported, and empowered.

In this role, you will oversee the daily operations of the community, champion a resident-centered culture, ensure regulatory compliance, support financial success, and inspire a team committed to providing outstanding care and service.

What You'll Do

Lead Community Operations

• Oversee day-to-day community operations to ensure exceptional resident care and service.
• Develop and support department leaders in achieving operational, clinical, and financial goals.
• Foster a positive culture of teamwork, accountability, engagement, and service excellence.
• Serve as the primary point of leadership for residents, families, employees, vendors, and regulatory agencies.
• Ensure the community remains safe, welcoming, and well-maintained.

Support Resident Satisfaction & Quality Care

• Promote a resident-focused environment that values dignity, independence, choice, and quality of life.
• Collaborate with clinical and support teams to ensure resident needs are met.
• Address resident and family concerns promptly and professionally.
• Drive continuous improvements based on resident feedback and quality outcomes.

Ensure Compliance & Risk Management

• Maintain compliance with all applicable federal, state, and local regulations.
• Lead survey, licensing, and audit readiness efforts.
• Oversee safety, emergency preparedness, quality assurance, and risk management initiatives.
• Ensure timely investigation and resolution of incidents and concerns.

Drive Financial & Operational Success

• Monitor occupancy, census, labor, revenue, and expenses.
• Partner with sales and marketing teams to support community growth.
• Identify operational efficiencies while maintaining exceptional resident experiences.
• Utilize financial data and metrics to guide strategic decision-making.

Build and Develop High-Performing Teams

• Recruit, hire, coach, and retain talented team members.
• Provide leadership, accountability, and professional development for department leaders.
• Support employee engagement, recognition, and retention efforts.
• Ensure compliance with training, certification, and continuing education requirements.

Preferred Qualifications

What We're Looking For:

• Active Assisted Living/Community Administrator License strongly preferred.
• Bachelor's degree in Healthcare Administration, Business Administration, Gerontology, Nursing, or a related field preferred.
• Minimum of 3-5 years of leadership experience in senior living, assisted living, memory care, skilled nursing, healthcare, hospitality, or a related service industry.
• Demonstrated success managing operations, budgets, staffing, compliance, and resident satisfaction.

Preferred Certifications

Candidates with the following active CBRF certifications are strongly preferred:

• Standard Precautions
• Fire Safety
• First Aid & Choking
• Medication Administration

Knowledge, Skills & Abilities

• Strong leadership and team development skills.
• Knowledge of senior living regulations and compliance requirements.
• Financial management and budgeting experience.
• Excellent communication, customer service, and conflict resolution skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office and senior living management systems.

Why Join Us?

At our communities, you'll have the opportunity to make a meaningful impact on the lives of residents, families, and employees every day. We are committed to fostering a culture of compassion, accountability, and excellence while providing the support and resources our leaders need to succeed.

Equal Opportunity Employer:

We evaluate qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.