Community Liaison

Deercreekseniorliving; Menomonee Falls (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Riverview Village Senior Living in Wisconsin seeks a compassionate Community Liaison to guide prospective residents and families through discovery, tours, assessments and move-in.

You will build relationships, drive occupancy, and serve as the primary contact for inquiries and admissions, collaborating with healthcare providers and community partners to highlight our services and programs.

Every conversation matters, and you will represent our CAPLICO values in every interaction.

Qualifications

• Relationship-building and networking skills.
• Experience in senior living, healthcare, or sales is preferred.
• Valid driver's license and ability to travel locally.

Responsibilities

• Guide prospective residents and families through discovery, tours, assessments, and move-in processes.
• Build relationships with referral partners and community organizations.
• Serve as the primary contact for inquiries and admissions.
• Collaborate with leadership to coordinate resident assessments and admissions.
• Represent Riverview Village at events and outreach activities.
• Monitor occupancy trends to support growth.

Skills

Relationship building

Communication

Sales

Customer service

Travel locally

Networking

Teamwork

Flexibility

Education

Marketing degree

Healthcare Administration degree

Job description

At Riverview Village Senior Living, we believe choosing a senior living community is one of the most important decisions a family can make. We are seeking a compassionate, relationship-driven Community Liaison to serve as a trusted guide for prospective residents and their families throughout that journey. This is more than a sales and marketing role. It is an opportunity to create meaningful connections, support families during times of transition, and help individuals find a place they are proud to call home. We are guided by our CAPLICO Core Values: Customer Second (Employee First!) Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebration Ownership

Why Join Riverview Village?

As our Community Liaison, you will be the face of our community and a key contributor to our continued growth and success. You will build strong relationships with prospective residents, families, referral partners, and community organizations while helping individuals navigate one of life's most personal decisions. You will play a critical role in maintaining occupancy, strengthening community partnerships, and ensuring every prospective resident experiences exceptional service from their very first interaction.

What You'll Do

• Guide prospective residents and families through the discovery, tour, assessment, and move-in process
• Build meaningful relationships that foster trust and confidence in our services
• Serve as the primary point of contact for all inquiries and admissions
• Collaborate with the leadership team to coordinate resident assessments and admissions
• Develop and maintain referral relationships with healthcare providers, hospitals, social workers, and community organizations
• Represent Riverview Village at networking events, community outreach opportunities, and professional gatherings
• Monitor occupancy trends and resident movement to support community growth goals
• Effectively communicate the unique benefits, programs, and services Riverview Village offers

What Makes You Successful

• The ideal candidate is an energetic relationship builder who thrives on connecting with others and creating positive experiences.
• Exceptional communication and interpersonal skills
• The ability to confidently present and promote the community's services and value
• Strong customer service and consultative sales abilities
• Professionalism, reliability, and accountability
• Flexibility and adaptability in a fast-paced environment
• A genuine passion for serving older adults and their families
• Knowledge of aging, dementia, and the unique needs of seniors
• A collaborative mindset and commitment to teamwork
• Positive, enthusiastic, and customer-focused approach

Preferred Qualifications

• Degree in Marketing, Human Services, Healthcare Administration, or a related field preferred
• Experience in senior living, healthcare, long-term care, hospitality, community relations, or sales preferred
• Proven success in marketing, business development, or occupancy growth initiatives
• Strong relationship-building and networking abilities
• Positive, enthusiastic, and customer-focused approach
• Valid driver's license and clean driving record
• Ability to travel locally for networking, referral development, and community outreach activities

Every conversation matters. Every relationship matters. Every family matters.

Riverview Village is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status under applicable law.

The employer for this position is stated in the job posting.

The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

Pinnacle Senior Living is a dynamic organization in a rapidly expanding Independent and Assisted Living industry. Our focus to create and maintain assisted and independent living communities that set the standard in each of their individual markets. The 52 Pinnacle Senior Living communities operate across 6 states, and we expect our growth to continue. These communities operate independently with the support of the "Service Center", a world-class service team to allow local leaders and their teams to focus solely on the day-to-day care of their residents and overall operations. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.