Engagement Specialist

Network of Hope; Lancaster (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

Tuition reimbursement

Dental and Vision insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

PTO & 12 paid holidays

Positive community impact

Job summary

Faith Mission is seeking an Engagement Specialist on behalf of Lutheran Social Services of Central Ohio in Fairfield County. This full‑time role includes night shifts (Thu–Sun, 12am–8am; Sat 4pm–12am) and PRN evenings, with a pay rate of $15/hour.

You will greet residents, assist with intake, maintain shelter operations, and support safety and care. Benefits include health insurance, retirement plan, tuition reimbursement, and PTO, with paid holidays.

Qualifications

• High School Diploma, GED or equivalent work experience.
• Experience with homeless or other special needs populations preferred.
• Ability to communicate with diverse groups of individuals.
• Ability to work a flexible schedule.

Responsibilities

• Greets all volunteers, residents and prospective residents in a professional, helpful and welcoming manner.
• Completes intake paperwork with new residents and verifies eligibility for shelter approval.
• Maintains overall cleanliness and sanitation of shelter facility.
• Inspects bags and storage items entering/leaving facility and ensures safety.
• Holds shelter residents accountable for shelter rules and supervises daily chores.
• Communicates with Shelter Services Manager about residents' stay and emergencies.
• Maintains bed count, attends meetings, and assists in meal provisioning.
• Records and dispenses medications following procedures.
• Treats residents with compassion and respect and facilitates shift reports.

Job description

Engagement Specialist

Faith Mission of Fairfield County

Full Time | Thursday - Sunday | 12am - 8am | Including a 4pm-12am shift on Saturday

PRN | Evenings and Nights

* Pay Rate $15 per hour *

Ideal candidates will share Our Mission: Creating a better world by serving people in need.

Lutheran Social Services of Central Ohio is currently seeking Engagement Specialists for Faith Mission in Fairfield County. Faith Mission is one of the largest homeless shelters in our area providing meals and shelter to men, women and Veterans with dignity and compassion.

About Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits with Lutheran Social Services:

• Health insurance
• Tuition Reimbursement Program
• 403(b) retirement plan with employer matched savings
• Dental and Vision insurance
• Medical and Childcare Flexible Spending (FSA)
• Health Savings Account
• PTO and 12 Paid Holidays
• Opportunity to make a positive impact on individuals & the community

What will I do as an Engagement Specialist with Lutheran Social Services?

• Greets all volunteers, residents and prospective residents in a professional, helpful and welcoming manner. Provides communication, information, and supplies to residents as needed related to shelter services including bed assignments, towels, bedding and self-care supplies.
• Completes intake paperwork with new residents. Verifies eligibility for shelter approval including checking identification, shelter inquiry forms, must see CM list, and sexual offender list prior to approving for entry.
• Maintains overall cleanliness and sanitation of shelter facility including resident dorms, hallways, floors, laundry, kitchen and lounges in assigned areas. Changes bedding in dorms as required when clients leave as well as on a weekly basis for those still in the shelter.
• Performs inspections of bags and other storage items and property entering and/or leaving facility. Ensures that no unacceptable or dangerous materials enter the facility. Logs and maintains client prescription medications as well as over-the-counter medications securely in the medication cabinet. Follows procedures regarding how to record and dispense medications appropriately.
• Holds shelter residents accountable for upholding shelter rules and expectations. Supervises completion of daily chores. Enforces curfew, lights out and morning wake-ups. Communicates any issues or concerns to Shelter Services Manager or Manager on-call.
• Communicates with Shelter Services Manager regarding each resident's stay each evening, concerns regarding each client, and emergency situations through the log book, client files and relevant paperwork. Communicates with other day staff regarding Fairhaven and Veteran program residents when necessary. Reads census, e-mails, and files daily in order to maintain communication with all staff.
• Take resident attendance, maintains bed count, and ensures shelter capacity.
• Assists in receiving and delivery of the meal a month provision. Contacts providers three days in advance to remind them as well as to let them know how many to prepare for. Responsible for proper storage and labeling of all leftovers as well as disposal of leftovers after the three day limit.
• Responsible for opening and/or closing of shelter each day following facility procedures.
• Attends all mandatory all-staff meetings as scheduled.
• Maintains a reasonable basic knowledge of substance use, mental health issues, homelessness, and medications (controlled substances vs. non-controlled substances).
• Communicate and treat all residents with compassion and respect.
• Facilitate shift report to oncoming shift personnel.

Requirements for an Engagement Specialist with Lutheran Social Services:

• High School Diploma, GED or equivalent work experience is required.
• Experience with homeless or other special needs populations, preferred.
• Ability to communicate with diverse groups of individuals.
• Ability to work a flexible schedule, as needed.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.