Engagement Specialist

Network of Hope; Columbus (OH); On-site; USD 27,552; Full time

Benefits offered by this job

Health insurance with multiple options

Tuition Reimbursement Program

403(b) retirement plan

Dental and Vision insurance

Paid Time Off and Paid Holidays

Discount Marketplace

Job summary

A major nonprofit organization in Columbus, Ohio is seeking an Engagement Specialist for full-time night shifts. The role includes providing excellent customer service, maintaining shelter cleanliness, and supervising residents. Candidates must have a high school diploma and the ability to communicate effectively with diverse groups. This position offers health insurance, tuition reimbursement, and retirement benefits, among others. Join us to make a positive impact on individuals and the community.

Qualifications

• Experience with homeless or special needs populations preferred.
• Ability to communicate with diverse groups.
• Must be able to work flexible hours.

Responsibilities

• Provide customer service to residents and clients.
• Ensure cleanliness and safety of resident areas.
• Assign and supervise resident service work.
• Take attendance and maintain shelter capacity.
• Assist in donation receiving and delivery.

Skills

Customer service

Communication

Flexibility

Education

High School Diploma or GED

Job description

Engagement Specialist - $20/hr

Full Time Nights at "Faith on 8th"

Ideal candidates will share Our Mission: Creating a better world by serving people in need.

Lutheran Social Services of Central Ohio is currently seeking Engagement Specialists for Faith Mission in Columbus, Ohio. Faith Mission is one of the largest homeless shelters in Columbus, Ohio, providing meals and shelter to men, women and Veterans with dignity and compassion.

What will I do as an Engagement Specialist with Lutheran Social Services?

• Provides excellent customer service in meeting the needs and ensuring the safety of our residents, clients, volunteers, and others.
• Maintains the highest degree of overall cleanliness, sanitation and safety of resident dorms and assigned areas.
• Greets all volunteers, residents, and prospective residents. Provides communication, information, and supplies to residents as needed related to shelter services including bed assignments, locker assignments, towels, bedding, and self-care supplies.
• Assigns and supervises resident service work and encourages residents to fully participate in agency services and campus community.
• Holds shelter residents accountable for upholding shelter rules and expectations. Communicates any issues or concerns to Manager or Case Manager as appropriate.
• Takes resident attendance, maintains bed count, and ensures shelter capacity.
• Assists in donation receiving and delivery.
• Provides information to clients on Faith Mission and other services such as medical, dental and vision care, community resources and diversion services during absence or high-volume times.
• Escort volunteers and staff between buildings as needed.

Requirements for an Engagement Specialist with Lutheran Social Services:

• High School Diploma, GED or equivalent work experience is required.
• Experience with homeless or other special needs populations, preferred.
• Ability to communicate with diverse groups of individuals.
• Ability to work a flexible schedule, as needed.

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits for Full-time positions*

• Health insurance with 4-plan options!
• Tuition Reimbursement Program
• 403(b) retirement plan with employer matched savings
• Dental and Vision insurance
• Medical and Childcare Flexible Spending (FSA)
• Health Savings Account
• PTO and 12 Paid Holidays
• Discount Marketplace
• Opportunity to make a positive impact on individuals & the community

*some part-time positions may be eligible for some benefits as well

ABOUT Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.