Shelter Advocate

Lutheran Social Services of Central Ohio; Columbus (OH); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

403(b) plan

Dental insurance

Vision insurance

FSA

HSA

PTO and holidays

Discount marketplace

Positive impact

Job summary

Lutheran Social Services CHOICES for Victims of Domestic Violence is hiring a Shelter Advocate in Columbus, OH. The role supports victims with shelter services, crisis intervention, and community resources, while ensuring a clean, safe shelter environment.

Ideal candidates will have a high school degree, strong communication skills, and the ability to work a flexible schedule. Experience with trauma-affected populations is preferred, and the organization emphasizes dignity and respect in client

Qualifications

• Must have strong communication and crisis-intervention skills.
• Ability to work with diverse individuals and groups.
• Experience in direct human services is preferred.

Responsibilities

• Greets volunteers, residents, and prospective residents and provides information and supplies.
• Maintains cleanliness of shelter facilities including dorms, hallways and lounges.
• Assigns and oversees resident service work and encourages participation in services.
• Holds residents accountable and communicates issues to leadership as needed.
• Takes attendance, tracks bed count, and manages shelter capacity.
• Assists with donations and provides information on CHOICES and other services.

Skills

Communication

Crisis intervention

Teamwork

Problem solving

Customer service

Education

High School degree or GED

Job description

Full Time or Part Time | Days or Evenings

Pay Up to $18/hr (based on experience)*

Lutheran Social Services CHOICES for Victims of Domestic Violence has been the sole resource for victims seeking shelter in Franklin County for more than four decades, providing a Temporary Emergency Shelter, 24-Hour Crisis Hotline, DV Counseling, Legal Advocacy, Peer Support Groups and more.

The ideal candidate will share Our Mission: Creating a better world by serving people in need.

What will I do as a Shelter Advocate with Lutheran Social Services?

• Greets all volunteers, residents, and prospective residents. Provides communication, information, and supplies to residents as needed related to shelter services including bed assignments, locker assignments, towels, bedding, and self-care supplies.
• Maintains overall cleanliness and sanitation of shelter facility including resident dorms, hallways, floors and lounges in assigned areas.
• Assigns and supervises resident service work and encourages residents to fully participate in agency services and campus community.
• Holds shelter residents accountable for upholding shelter rules and expectations. Communicates any issues or concerns to Director or Case Manager as appropriate.
• Takes resident attendance, maintains bed count, and ensures shelter capacity.
• Assists in donation receiving and delivery.
• Provides information to clients on CHOICES and other services such as medical, dental and vision care, community resources and diversion services during absence or high-volume times.
• Facilitate shift report to oncoming shift personnel.
• Escort volunteers and staff between buildings as needed.
• Assist with shelter laundry services.
• Backs up Admissions Specialists as needed on Crisis Hotline calls.
• Follow all protocols related to the security cameras, emergency evacuation and access to the building.

Requirements For a Shelter Advocate With Lutheran Social Services

• High School degree, GED, or equivalent work experience required.
• Experience with victims of domestic violence or individuals with significant trauma histories or other special needs populations preferred.
• Able to communicate appropriately and work with a diverse group of individuals.
• Ability to work a flexible schedule as needed.
• Demonstrated critical thinking, crisis intervention, problem solving and communication skills.
• Dedication to excellent customer service, a commitment to treating clients with dignity & respect.
• Ability to work as part of a team.
• Experience in providing direct services in some segment of the human services field.

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits for Full-time positions* with Lutheran Social Services include:

• Health insurance
• Tuition Reimbursement Program
• 403(b) retirement plan with employer matched savings
• Dental and Vision insurance
• Medical and Childcare Flexible Spending (FSA)
• Health Savings Account
• PTO and 12 Paid Holidays
• Discount Marketplace
• Opportunity to make a positive impact on individuals & the community
• some part-time positions may be eligible for some benefits as well

About Lutheran Social Services

We put our mission of service into action. Every day LSS serves thousands of people in 21 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers food pantries, housing and supportive services through homeless shelters, domestic violence services, health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.

Salary: $17 - $18 per hour