FAIR HEARNING PROCESS SPECIALIST

NYC Department of Social Services; New York (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Fair Hearing Process Specialist to support individuals by providing economic support and employment services. This role involves ensuring compliance with policies, preparing eligibility forms, and conducting detailed reviews of welfare system screens. The ideal candidate will have a strong background in social services and be proficient in various systems such as FHIS and NYCWAY. Join a diverse and inclusive workplace that values your contributions and offers potential eligibility for federal and state loan forgiveness programs.

Benefits

Potential eligibility for federal and state loan forgiveness programs

Diversity and inclusion initiatives

Qualifications

• 3 years of experience in social/human services or related fields.
• Bachelor's degree plus 18 months of relevant experience.

Responsibilities

• Provide economic support and employment services to individuals.
• Ensure compliance with policies and prepare eligibility forms.

Skills

Proficiency in POS

Proficiency in WMS

Proficiency in NYCWAY

Strong customer service skills

Education

High school diploma or equivalent

Bachelor’s degree

Tools

FHIS

NYCWAY

FHEMS

Job description

Join to apply for the FAIR HEARNING PROCESS SPECIALIST role at NYC Department of Social Services.

5 days ago Be among the first 25 applicants.

YOU MUST BE PERMANENT IN THE BENEFIT OPPORTUNITY SPECIALIST CS TITLE, OR IF YOU ARE HIRED PROVISIONALLY, YOU MUST HAVE TAKEN AND PASSED EXAM # 5025.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA provides benefits such as Food Assistance and Emergency Rental Assistance, while DHS focuses on preventing and addressing homelessness.

DSS/HRA Fair Hearing Administration handles representation at NYS Administrative Hearings across various programs including Cash Assistance, SNAP, IREA, HASA, and MISCA.

The FHTMRU unit manages processes like Aid to Continue, Fair Hearing Defaults, and Resolutions, which are time-sensitive and must be processed within specified deadlines.

The Fair Hearing Process Specialist supports individuals by providing economic support and employment services, ensuring compliance with policies, and preparing eligibility forms. They review Welfare Management System screens for accuracy and timeliness, especially in relation to lawsuits such as Morel and Piron.

Under supervision, the specialist performs case actions, processes case data, and maintains system records for compliance and monitoring purposes.

The position requires processing directives, defaults, and resolutions using systems like FHIS, NYCWAY, and FHEMS, and conducting detailed reviews of welfare system screens. Ensuring timely case actions and maintaining control over pending work is essential.

Minimum Qualifications

• A high school diploma or equivalent plus three years of experience in social/human services or related fields, providing client services, employment planning, or economic opportunity programming.
• A bachelor’s degree plus 18 months of relevant experience, or college credits substituting for experience, with at least 18 months as a Benefits Opportunity Specialist or similar role.

Preferred Skills

• Proficiency in POS, WMS, NYCWAY; knowledge of eligibility policies; strong customer service skills.

This position is open to qualified individuals with disabilities under the 55-a Program. Indicate your interest at the top of your resume and cover letter.

Additional benefits include potential eligibility for federal and state loan forgiveness programs. Residency in NYC is not required.

The City of New York is an equal opportunity employer committed to diversity and inclusion.