Document Process Specialist - Associate

Independence Pet Holdings; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

An innovative company in the pet health sector is seeking a Claims Administrative Support Representative. This role is pivotal in managing claims processing, requiring strong organizational skills and a background in veterinary services. The ideal candidate will thrive in a remote work environment and will be responsible for accurately handling pet medical records and claims. With a commitment to pet well-being, the company offers a supportive atmosphere and numerous benefits, including comprehensive health insurance and generous parental leave. Join a team dedicated to enhancing the pet parenting journey!

Benefits

Comprehensive medical, dental and vision Insurance

Basic Life Insurance

Company paid short-term and long-term disability

12 weeks of 100% paid Parental Leave

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Retirement savings plan

Personal Paid Time Off

Paid holidays and company-wide Wellness Day off

Paid time off to volunteer at nonprofit organizations

Qualifications

• 6+ months of experience in Kofax is required.
• Minimum of 6 years of recent experience in the veterinary field.

Responsibilities

• Enter and import documents into the policy management system.
• Analyze pet medical records and input claim line items accurately.
• Maintain daily contact with internal departments.

Skills

Typing Speed

Kofax Experience

Veterinary Experience

Customer Service Skills

Communication Skills

Job description

Established in 2021,Independence Pet Holdingsis a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Established in 2021, Independence Pet Holdings (IPH) is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands, and partner brands.

Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service.

Job Summary:
The Claims Administrative Support Representative provides essential administrative services related to claims processing. This role involves creating and assessing claims, handling pet medical records, appropriately routing claims, and researching necessary information for claim completion.

Job Location: Remote

Main Responsibilities:

• Enter and import documents and policy information into the policy management system for processing.

• Analyze pet medical records and input claim line items accurately.

• Route claims based on situation requirements using the policy management system.

• Maintain daily contact with internal departments.

• Participate in team meetings and provide additional administrative support as needed.

• Perform other duties as assigned.

Required Qualifications:

• Typing speed of 50+ words per minute.

• Minimum 6 months of experience in Kofax.

• At least 6 years of recent experience in the veterinary field.

Desired Characteristics:

• Experience in administrative roles within the veterinary industry is preferred.

• Licensed veterinary technicians are strongly preferred.

• Proficiency in computer and customer service skills.

• Excellent oral and written communication abilities.

• Capability to write professional letters.

Working Conditions:

• Remote work environment.

• Regular use of a computer mouse and keyboard.

• Ability to sit for extended periods.

• Frequent repetitive hand movements.

• Potential for overtime work.

• Pet-friendly environment.

Hours of Operation:

• 8-hour shift options starting from 7am to 10am EST, Monday through Friday

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)