Collections Consultant – Process Associate – French – Remote Romania

Genpact; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Collections Consultant for a remote position. This role involves managing customer interactions, negotiating unpaid invoices, and maintaining accurate records. The ideal candidate will be fluent in French and English, possess strong analytical skills, and be motivated to provide exceptional customer service. Join a multicultural team that values creativity and process improvement, while enjoying a supportive work environment with opportunities for professional growth. This is a fantastic chance to develop your career in a dynamic setting.

Benefits

Attractive salary package

Stable employment contract

Multicultural environment

Support for professional training

Access to learning platform

Meal Tickets

Medical Services

Insurance

Additional vacation days

Partner discounts

Qualifications

• Proficiency in French and English is essential for this role.
• A Bachelor's degree is required along with analytical skills.

Responsibilities

• Answer calls professionally and manage customer interactions.
• Negotiate resolutions for unpaid invoices and update customer information.

Skills

French (B2)

English (B2)

Analytical Thinking

Self-Motivation

Education

Bachelor's Degree

Tools

MS Office

Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.

Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Opening: Collections Consultant – Process Associate – French – Remote Romania

Responsibilities

1. Answering phone calls in the specified languages with a professional and controlled voice, according to team priorities.
2. Communicating verbally and in writing with clients and related departments to collect registered debts, following Standardized Operating Procedures and Work Instructions.
3. Managing files according to the workflow, including writings, requests, calls, and credit investigations.
4. Providing customer service through electronic channels.
5. Projecting a positive image of the company and brand.
6. Implementing process improvements creatively and effectively.
7. Verifying and updating customer information during each interaction.
8. Negotiating immediate resolution of unpaid invoices, such as resumption of direct debits or collection by credit card.
9. Sharing relevant customer interaction knowledge with team members.
10. Attending training sessions and completing the training plan successfully.
11. Arranging work schedules flexibly with colleagues based on business needs.
12. Assisting new colleagues when possible.
13. Reporting outdated SOP information to process trainers and management.

Qualifications

Minimum Qualifications

• Proficiency in French (B2) and English (B2).
• Bachelor’s degree.
• Good knowledge of MS Office.
• Analytical thinking and self-motivation.

Preferred Qualifications

• Relevant experience in phone customer service or collections.
• High motivation and eagerness to learn.
• Ability to work under time pressure.

What We Offer

• Attractive salary package.
• Stable employment contract.
• Multicultural environment with colleagues from over 30 countries.
• Support for professional training and career development.
• Access to our award-winning learning platform.
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days, and partner discounts.

Genpact is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex, age, national origin, citizenship, marital status, military/veteran status, genetic information, sexual orientation, gender identity, disability, or other protected characteristics. We are committed to a respectful and innovative work environment. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Note: Genpact does not charge fees for job applications. Beware of scams involving payments or equipment purchases related to employment applications.