Fair Hearing Compliance Lead

City of New York; New York (NY); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

City of New York seeks a Principal Administrative Associate to lead MAP Fair Hearing operations within DSS/HRA. The role requires oversight of eligibility decisions, compliance documentation, and staff supervision from 9am to 5pm.

Candidates must meet the NYC Civil Service qualifications for the Principal Administrative Associate title and demonstrate strong administrative, supervisory, and analytical skills in a fast-paced public agency environment.

Qualifications

• Baccalaureate degree with two years of clerical/administrative experience or equivalent.
• Administrative supervisory experience required as described in the criteria.
• Experience handling compliance and regulatory documentation.

Responsabilités

• Identify management indicators to provide MAP data for decision making.
• Authorize and document compliance decisions with regulatory citations.
• Provide rationale for fair hearing decisions and advise on process improvements.
• Prepare recommendations to modify procedures and expedite changes.
• Respond to advocates and legal representatives; assist in resolving inquiries.
• Train staff on compliance and advocate inquiry; assist in staff training.
• Supervise staff adherence to code, timekeeping, and leave policies.
• Manage attendance, timekeeping, and monitor staff performance.
• Oversee workload distribution and case prioritization.
• Coordinate with executive staff, legal teams, and external agencies on cases.

Connaissances

Administrative experience

Supervisory experience

Time management

Compliance knowledge

Formation

Bachelor's degree + 2 years experience

Associate degree + 3 years experience

High school diploma + 4 years experience

Education/experience equivalence

Description du poste

City of New York seeks a Principal Administrative Associate to lead MAP Fair Hearing operations within DSS/HRA. The role requires oversight of eligibility decisions, compliance documentation, and staff supervision from 9am to 5pm.

Candidates must meet the NYC Civil Service qualifications for the Principal Administrative Associate title and demonstrate strong administrative, supervisory, and analytical skills in a fast-paced public agency environment.