MAP Fair Hearing Lead: Conference Officer

NYC Department of Social Services; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

NYC Department of Social Services seeks a Principal Administrative Associate, Level II, to serve as a Conference Officer for the MAP Fair Hearing Unit. The role involves analyzing case decisions, coordinating with management and legal teams, and ensuring compliance with federal, state, and city regulations.

You will supervise staff, handle timekeeping, and respond to advocates. A strong background in Medicaid eligibility, written and interpersonal skills, and the ability to manage high-volume

Qualifications

• Knowledge of Medicaid eligibility policies and procedures.
• Strong customer service and interpersonal skills.
• Ability to multitask and stay organized in a high-volume, deadline-driven unit.
• Excellent writing and data-entry skills; supervisory experience preferred.

Responsibilities

• Identify management indicators to provide data for MAP Administrators and Division Directors.
• Authorize and document compliance decisions citing applicable regulations.
• Provide rationale for fair hearing outcomes and recommendations for modification of procedures.
• Develop training materials and mentor staff on compliance and advocate inquiries.
• Manage staff attendance, timekeeping and performance in a busy unit.
• Coordinate with executives, legal teams and external agencies on case status and compliance issues.

Skills

Medicaid eligibility knowledge

Education

Bachelor’s degree + 2 years clerical/administrative experience

Associate degree + 3 years clerical/administrative experience

High school diploma + 4 years clerical/administrative experience

Education/experience equivalency with supervisory experience

Job description

NYC Department of Social Services seeks a Principal Administrative Associate, Level II, to serve as a Conference Officer for the MAP Fair Hearing Unit. The role involves analyzing case decisions, coordinating with management and legal teams, and ensuring compliance with federal, state, and city regulations.

You will supervise staff, handle timekeeping, and respond to advocates. A strong background in Medicaid eligibility, written and interpersonal skills, and the ability to manage high-volume