Faculty Support Lead, Education Tech & Onboarding

Pearson; Sacramento (CA); Remote; USD 55,000 - 60,000; Full time

Job summary

A leading educational company is looking for a Customer Success representative in Sacramento, California. This full-time remote position requires strong communication skills and experience in supporting faculty technology setups. Responsibilities include coaching support agents, engaging with faculty, and managing escalations. The salary range is between $55,000 and $60,000, and the role offers opportunities for professional growth.

Qualifications

• Bachelor’s degree and/or 2+ years of experience in supporting faculty onboarding/set up with technology.
• Excellent written and verbal communication skills.
• Good analytical skills and ability to explore alternative solutions.

Responsibilities

• Provide faculty support and handle inquiries with Pearson courseware.
• Aid and coach Faculty Support Agents and manage escalations.
• Proactively engage with top adoptions and at-risk adoptions.

Skills

Excellent communication skills

Organizational skills

Curiosity and analytical skills

Ability to work cross-functionally

Leadership

Flexibility

Education

Bachelor’s degree

2+ years supporting faculty onboarding

Job description

A leading educational company is looking for a Customer Success representative in Sacramento, California. This full-time remote position requires strong communication skills and experience in supporting faculty technology setups. Responsibilities include coaching support agents, engaging with faculty, and managing escalations. The salary range is between $55,000 and $60,000, and the role offers opportunities for professional growth.