Faculty Support & Onboarding Specialist

Pearson; Columbia (SC); On-site; USD 55,000 - 60,000; Full time

Job summary

A global educational services company seeks a Faculty Support Specialist to provide top-tier support to educators in Columbia, South Carolina. The ideal candidate will possess excellent communication skills, leadership ability, and experience in supporting faculty with technology. This full-time role offers a salary range of $55,000 - $60,000 and is pivotal in ensuring effective faculty onboarding and support. Requires adaptability and a collaborative spirit.

Qualifications

• Excellent written and verbal communication skills.
• Experience in supporting faculty onboarding/set up with technology.
• Ability to meet multiple deadlines in a dynamic environment.

Responsibilities

• Provide highest level of faculty support to educators.
• Aid and coach Faculty Support Agents.
• Handle course builds and guidance for high service accounts.

Skills

Excellent written and verbal communication skills

Analytical skills

Organizational skills

Leadership and teamwork

Knowledge of educational technology

Curiosity and creative thinking

Time management skills

Cross-functional teamwork

Education

Bachelor's degree

2+ years of experience in tech support for faculty

Job description

A global educational services company seeks a Faculty Support Specialist to provide top-tier support to educators in Columbia, South Carolina. The ideal candidate will possess excellent communication skills, leadership ability, and experience in supporting faculty with technology. This full-time role offers a salary range of $55,000 - $60,000 and is pivotal in ensuring effective faculty onboarding and support. Requires adaptability and a collaborative spirit.