Faculty Scheduler II

GRAND CANYON UNIVERSITY; Phoenix (AZ); On-site; USD 48,000 - 68,000; Full time

Job summary

Grand Canyon Education in Phoenix seeks an experienced scheduling specialist to serve as the primary liaison with colleges, managing complex scheduling, course modifications, and administrative issues across all class delivery methods. You will maintain current class schedules, communicate with faculty to ensure efficient assignment of sections, and enter pay and adjustments with high accuracy.

You will also support adjunct recruitment, coordinate trainings, and help keep faculty files up to

Qualifications

• Bachelor's degree from a four-year college or university is required.
• Minimum of 2 years’ customer-service/administrative experience.
• Proficient English with strong written and verbal communication.
• Experience with Campus Vue or another scheduling database is desired but not required.

Responsibilities

• Acts as primary point of contact with colleges for scheduling and course changes.
• Maintains accurate class schedule data and communicates with faculty to ensure effective assignments.
• Enters pay and adjustments with high accuracy.
• Supports adjunct recruitment and communications on course changes.
• Coordinates trainings and mentorships with internal and external departments.
• Updates faculty files to meet accrediting standards.
• Produces department metrics using Excel and XRM.

Skills

Customer service

Interpersonal skills

Time management

Attention to detail

Verbal and written communication

Self-directed learning

Teamwork

Problem solving

Education

Bachelor's degree (B.A.) from four-year college or university

Tools

Campus Vue scheduling system

Microsoft Excel

Microsoft Office Suite

Job description

ESSENTIAL DUTIES, RESPONSIBILITIES, AND EXPECTATIONS:

Acts as primary point of contact and liaison with colleges on a range of complex scheduling, course modifications, operational and administrative issues related to academic course offerings and special assignments. Maintains current and accurate class schedule data and communicates directly with faculty to ensure effective and efficient assignment of sections for all class delivery methods. Responds to University Scheduling correspondence within one business day. Develops and sustains expertise on software applications including XRM, Campus Vue and internal university systems. Enters pay and adjustments according to scale and position with 99% accuracy. Ensures that classes are scheduled advance based on projections in accordance with University requirements. Ensures that all faculty/adjuncts are utilized accordingly. Works with the adjunct recruiters, colleges and OFTD on replacements and communication of course evaluation changes and requests. Works and communicates with Classroom Operations and Colleges on program changes and understands criteria and program information. Attends all program and college related functions in accordance to college and programs assigned. Assists as needed with internal and external departments to coordinate trainings, mentorships, and peer reviews ensuring they are staffed and scheduled in accordance to process. Assists in updating and maintaining accurate faculty files to meet accrediting standards. Creates and maintains various department metrics using Excel and XRM system. Continually develops and maintains technical skills for high quality levels of technical support for end users. Performs file and document management audits as well as data entry. Maintains policies and procedures to insure the security and integrity of technology installations, resources, and services.

SUPERVISORY RESPONSIBILITIES:

N/A

COMPETENCIES:

• Integrity and Ethics
• Student and Customer Oriented
• Communication
• Action Oriented/Problem Solving
• Self-Leadership
• Professionalism

QUALIFICATIONS:

• C - Education and/or Experience: A Bachelor's degree (B. A.) from four-year College or university is required. Minimum of 2 years’ customer-service/administrative, or related, work experience.
• Certifications, Licenses, Registrations: None
• Skills, Abilities, or Other Qualifications: Must be able to organize, pay close attention to detail and prioritize. Effective time management and multi-tasking skill. Excellent customer service and interpersonal skills. Ability to work cooperatively in a team environment, or effectively independently. Good verbal and written communications skills with a good command of the English language. Proficiency using Microsoft Office Suite, especially Excel. Experience with Campus Vue or another database scheduling system desired but not required Self-directed learning of new technology applications quickly and efficiently. Sense of urgency when responding to emergency or on-call situations in a timely manner.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus.

About Us:

At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.