Patient Services Coordinator

The Howard University; United States; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health & Wellness

Work-Life Balance

Financial Wellness

Professional Development

Additional Perks

Job summary

Howard University seeks a Front Office Administrator to oversee daily front office operations in the dental practice. You will manage scheduling, patient registrations, insurance verifications, and payments to support efficient patient flow and quality service.

The role collaborates with faculty and the business office to ensure payer compliance and accurate billing. Strong organizational and communication skills are essential for success.

Qualifications

• Experience in a dental or medical front office environment is preferred.
• Knowledge of dental terminology, CDT coding, and third-party payers is a plus.
• Strong customer service and communication skills with diverse populations.

Responsibilities

• Adhere to scheduling policies for appointments, new patients, emergencies.
• Ensure front desk operations run smoothly with daily oversight of sign-in, registration, and payments.
• Coordinate billing using AXIUM and review treatment plans and finances with patients.
• Verify insurance, submit pre-authorizations, and collect co-pays at the point of service.
• Collaborate with faculty, staff, and business office to maintain payer compliance and service quality.
• Provide leadership and cross-cover in other clinical front office locations when needed.

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission.

At Howard University, we prioritize well-being and professional growth.

Here is what we offer:

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us!

https://hr.howard.edu/benefits-wellness

Job Description

BASIC FUNCTION:

The purpose of this position is to provide daily oversite of the front office clinical practice to maintain quality services and efficient front office operations.

SUPERVISORY ACCOUNTABILITY:

Under the Direction of the Revenue Director or Clinical Dean, May be responsible for acting in a "lead" or "senior" capacity over other positions performing essentially the same work, or related technical tasks and reporting to a higher level on a formal basis.

NATURE AND SCOPE:

Contact with Dental Faculty, Faculty Practice Plan staff, Students,HU/HUH staff, third party payers, customers, and the public.

PRINCIPAL ACCOUNTABILITIES:

• Adhere to the policies and procedures for scheduling appointments, new patients, special problems, and emergencies.
• Reports to work primarily Monday through Friday 8am to 5pm. May require some additional evening or weekend coverage as needed.
• Ensures that patients are managed consistently and scheduled for appointments in a manner that recognizes the urgency of their reason for contact.
• Reviews students notes for completion and submission and obtaining all patient consent forms at the end of each day. Routinely checks the missing information reports.
• Implements effective front office business processes that will result in improved financial performance and will preserve or improve current customer service levels. These processes will include appointment confirmation to improve patient show rates; point of service patient registration; insurance verification; pre-authorization submission; and collection of payments and co-pays at the time of service.
• Position will work in collaboration with the business office to ensure the practice stays in compliance with payers and all established policies and procedures.
• PSC will have the capability to review treatment plans and financial agreements with patients prior to the start of treatment.
• Assists assigned Provider/Faculty with completion of billing in AXIUM.
• Sets-up and monitors sign-in sheets. Reconciles visits to sign-in sheets/Axium.
• Follows procedure to assure that all charges are collected. Collects batches and submits charges daily to the Business Office, incorporating the procedures established by the Revenue Control Manager.
• Promotes an emphasis on customer service and satisfaction. Manages customer complaints appropriately, providing resolution and addressing systemic issues on a department-wide basis.
• Represents assigned Providers/Faculty appropriately and maintains effective relations within the clinical enterprise including other departments, HUH, Faculty Practice Plan, Business Office, employers, and other key constituencies.
• Performs other related duties as assigned.

CORE COMPETENCIES:

• Knowledge of the activities of the Division to perform necessary clerical functions and requirements of the organization including knowledge of Dental Billing and third-party payers.
• Knowledge of dental terminology, CDT and ICD-10 Coding.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to apply common sense understanding in order to carry out instructions in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in situations with limited standardization.
• Ability to operate a computer, photocopier, and other standard office equipment.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Ability and willingness to cross cover in other clinical front office locations.
• Ability to multi-task and troubleshoot effectively.
• Ability to interact with others using tact, good judgement and proper decorum.
• Ability to represent the University in a professional and courteous manner.
• Ability to communicate English orally and in writing with people from various educational levels and backgrounds as well as ability to speak clearly and concisely.
• Ability to plan, organize, coordinate, and prioritize work in situations where demands of a diverse nature are involved.