Faculty and Student Support Associate

Excelsior College; City of Albany (NY); Hybrid; USD 42,000 - 46,000; Full time

Benefits offered by this job

Generous benefits package

Paid time off

Retirement options

Health insurance

Job summary

Excelsior College is looking for a Faculty and Student Support Associate in Albany, NY. This position provides operational, communications, and data coordination to strengthen faculty and student success. Responsibilities include coordinating communications, monitoring academic integrity, and managing records.

The role requires an associate’s degree and at least 1 year of experience in an educational setting. The salary ranges from $42,000 to $46,000, and the position offers a hybrid schedule.

Qualifications

• Minimum of 1 year of related experience in an educational setting.
• Experience in adult and continuing education or distance education is highly desirable.
• Comfortable using technology to analyze data.

Responsibilities

• Coordinate faculty communications and track credentials.
• Assist with curriculum committee logistics.
• Monitor academic integrity submissions and prepare documentation.

Skills

Attention to detail

Professional communication

Technical proficiency

Reliability

Education

Associate’s degree in a related field

Tools

Monday.com

Microsoft Teams

Excel

Job description

The Faculty and Student Support (FSS) Associate provides operational, communications, and data coordination support to strengthen faculty and student success. Reporting to the Senior FSS Coordinator, this role ensures consistency across academic processes, communications, and faculty management while supporting academic integrity, student engagement, and program operations.

Key responsibilities include coordinating faculty communications, tracking credentials and training completion, assisting with curriculum committee logistics, and supporting honor societies, student awards, and outreach initiatives. The Associate also monitors academic integrity submissions, prepares related documentation, and manages student engagement activities such as residencies and presentation symposiums.

Additionally, the role supports department chairs in analyzing course evaluation data, preparing reports, and monitoring key academic metrics. The FSS Associate manages shared inboxes, maintains records, and provides logistical support for meetings, events, and operational projects to ensure accuracy, compliance, and effective communication throughout the college.

We believe work should fit your life, not the other way around. Our hybrid schedule includes two days on site in our Albany office, with the flexibility to work remotely the remaining days. Spend less time commuting and more time focusing on meaningful work or personal priorities. Core hours are 8:30 AM–5:00 PM, including a 1‑hour lunch, for a 37.5‑hour week.

Duties and Responsibilities

• Prepare and distribute timely communications to faculty regarding key dates, term‑specific announcements, and policy updates to ensure alignment and readiness.
• Monitor credential records and verify completion of required trainings; update systems to maintain compliance and readiness for teaching assignments.
• Inform Department Chairs (DCs) of faculty progress on pre‑term webinars, annual trainings, the playbook, and the faculty checklist.
• Manage scheduling, communications, and resource needs for faculty‑related meetings and initiatives, ensuring smooth execution and participation.
• Serve as the first point of contact for faculty experiencing technical challenges in course delivery; resolve issues promptly or elevate to appropriate support teams.
• Support DCs and AD with Faculty Curriculum Committees and Industry Advisory Council administrative and logistical tasks, including attendance, minutes, and payroll.
• Advise faculty on best practices for addressing low‑level integrity concerns constructively, ensuring alignment with institutional policies.
• Analyze reported cases, categorize by complexity, and prepare documentation for review.
• Send out academic integrity letters and manage related communications.
• Support student awards process and recognition activities; coordinate logistics.
• Manage honor society data, lists, orders, inbox(es), and communications.
• Support Executive MBA and DBA residencies by coordinating activities and logistics.
• Assist the Assistant Dean with tracking issues that impact course offerings and instructional quality.
• Monitor the critical fix board and follow up with stakeholders to ensure resolution.
• Sort and track academic integrity submissions to ensure proper documentation and closure.
• Support Department Chairs in reviewing termly course evaluation data, highlighting areas of celebration and concern.
• Gather and report potential Administrative Withdrawal (AW) data for identified courses.
• Assist with operational dashboard metric reporting and log faculty‑related data.
• Triage and sort email, and manage the team workflow via managed inboxes.
• Maintain accurate records and documentation across academic operations.
• Provide logistical and administrative support for events and initiatives that strengthen community engagement; coordinate scheduling, communications, and resource needs to ensure successful outcomes.

Qualifications

• An associate’s degree in a related field is required.
• Minimum of 1 year of related experience in an educational setting.
• Experience in adult and continuing education, or in distance education, is highly desirable.
• Comfort working with technologies to collect and analyze data in support of college initiatives.
• Reliable task execution: consistent and accurate data entry, record‑keeping, and completion of assigned duties.
• Professional communication: strong email and phone etiquette; clear and timely follow‑through.
• Technical proficiency: comfort using Monday.com, Microsoft Teams, Word, PowerPoint, Excel spreadsheets, and templates.
• Attention to detail: accurate data entry, proofreading, and checklist use to reduce corrections.
• Team‑first mindset: collaborative approach with openness to feedback and continuous learning.
• Timely response: one‑business‑day turnaround for assigned outreach, technical response, and academic integrity case routing.
• Accuracy and documentation: logs, lists, and records maintained with precision and completeness.
• Process consistency: demonstrated reduction in corrections through effective use of checklists and proofreading.
• Stakeholder support: faculty and student communications are clear, professional, and aligned with institutional standards.
• Operational contribution: active support of academic events, student initiatives, and data reporting that enhance the school’s effectiveness.

The hiring salary range for this position is $42,000.00 – $46,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting.

Application Information

If you have problems with online submission, please call 518‑608‑8238.

Excelsior University offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance. Interested candidates should submit a letter of application, resume, and the names of three professional references. Please submit requested information by clicking the Apply Now button on this page.

AA/EOE/ADA

Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic.