Faculty and Student Support Associate

Excelsior University; City of Albany (NY); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Retirement benefits

Health insurance

Job summary

Excelsior University in Albany, NY, is seeking a Faculty and Student Support Associate to provide operational, communications, and data coordination support. This role ensures consistency across academic processes to bolster faculty and student success.

The ideal candidate will hold an Associate's degree with experience in educational settings and possess excellent communication skills. The position offers a salary range of $42,000 to $46,000, along with competitive benefits including paid time off and health insurance.

Qualifications

• Minimum of 1 year of related experience in an educational setting.
• Experience in adult and continuing education is desirable.
• Strong professional communication skills.
• Ability to work effectively with data and technologies.

Responsibilities

• Prepare and distribute communications to faculty.
• Monitor credential records and ensure compliance.
• Support Faculty Curriculum Committees with administrative tasks.
• Assist the Assistant Dean with course offering and quality issues.

Skills

Email etiquette

Data analysis

Technical proficiency in Microsoft Office

Attention to detail

Communication skills

Team collaboration

Education

Associate's degree in a related field

Tools

Monday.com

Microsoft Teams

Excel spreadsheets

Job description

Overview

The Faculty and Student Support (FSS) Associate provides operational, communications, and data coordination support to strengthen faculty and student success. Reporting to the Senior FSS Coordinator, this role ensures consistency across academic processes, communications, and faculty management while supporting academic integrity, student engagement, and program operations.

Duties and Responsibilities

• Prepare and distribute timely communications to faculty regarding key dates, term-specific announcements, and policy updates.
• Monitor credential records and verify completion of required trainings; update systems to maintain compliance and readiness for teaching assignments.
• Inform Department Chairs of faculty progress on pre-term webinars, annual trainings, the playbook, and the faculty checklist.
• Manage scheduling, communications, and resource needs for faculty-related meetings and initiatives.
• Serve as the first point of contact for faculty experiencing technical challenges in course delivery; resolve issues promptly or Escalate to appropriate support teams.
• Support Faculty Curriculum Committees and Industry Advisory Council administrative tasks (attendance, minutes, payroll).
• Advise faculty on best practices for addressing low-level integrity concerns constructively, analyze reported cases, categorize by complexity, and prepare documentation for review.
• Send out academic integrity letters and manage related communications.
• Support student awards process and recognition activities; coordinate logistics.
• Manage honor society data, lists, orders, inboxes, and communications.
• Support Executive MBA and DBA residencies by coordinating activities and logistics.
• Assist the Assistant Dean with tracking issues that impact course offerings and instructional quality.
• Monitor the Critical Fix Board and follow up with stakeholders to ensure resolution.
• Sort and track academic integrity submissions to ensure proper documentation and closure.
• Review termly course evaluation data, highlighting areas of celebration and concern.
• Gather and report potential Administrative Withdrawal data for identified courses.
• Assist with operational dashboard metric reporting & log faculty-related data.
• Triage and sort email, manage the team workflow via managed inboxes.
• Maintain accurate records and documentation across academic operations.
• Provide logistical and administrative support for events and initiatives that strengthen community engagement.

Qualifications

• Associate’s degree in a related field is required; minimum of 1 year of related experience in an educational setting.
• Experience in adult and continuing education, or in distance education, is highly desirable.
• Comfort working with technologies to collect and analyze data in support of college initiatives.
• Consistent and accurate data entry, record-keeping, and completion of assigned duties.
• Professional communication: strong email and phone etiquette; clear and timely follow‑through.
• Technical proficiency: comfort using Monday.com, Microsoft Teams, Word, PowerPoint, Excel spreadsheets, and templates.
• Attention to detail: accurate data entry, proofreading, and checklist use to reduce corrections.
• Team‑first mindset: collaborative approach with openness to feedback and continuous learning.
• Timely response: one‑business‑day turnaround for assigned outreach, technical response, and academic integrity case routing.
• Accuracy & documentation: logs, lists, and records are maintained with precision and completeness.
• Process consistency: demonstrated reduction in corrections through effective use of checklists and proofreading.
• Stakeholder support: faculty and student communications are clear, professional, and aligned with institutional standards.
• Operational contribution: active support of academic events, student initiatives, and data reporting that enhances the school’s effectiveness.

Salary

$42,000.00 – $46,000.00.

Benefits

Excelsior University offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance.

Equal Opportunity Employment

AA/EOE/ADA. Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic.