Factory OS Support Technician - 2nd Shift Onsite

Viaphoton; Naperville (IL); Hybrid; USD 52,000 - 57,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) with match

Flexible PTO

Holidays

Monthly team events

Shift differential

Job summary

viaPhoton is seeking a Factory Operating System (FOS) Support Technician for 2nd shift, onsite in Naperville, IL. This hands-on role keeps the production floor running by troubleshooting FOS software and devices, supporting operators and engineers, and ensuring issues don’t slow production.

You will manage FOS user accounts, provide basic training, and assist with testing fixes. Benefits include $25/hr, a $2,000 prepaid medical card, health coverage, 401(k), PTO, holidays, and a $0.50/hr shift

Qualifications

• 1–2 years in technical or IT support or manufacturing systems.
• Strong troubleshooting and problem-solving skills.
• Clear communication with operators, engineers, and developers.
• Detail-oriented with thorough issue documentation.

Responsibilities

• Provide first-line tech support for tablets, scanners, projectors, monitors, and FOS software.
• Troubleshoot FOS software, devices, configuration, and workflow issues; escalate as needed.
• Maintain floor presence to spot issues early and improve FOS usage.
• Manage FOS user accounts and onboarding/offboarding; support MDM tools.
• Assist operators and supervisors with FOS workflows; train and test fixes.

Skills

Troubleshooting

Communication

Attention to detail

Prioritization

Onsite support

MDM exposure

Jira/Confluence

Tools

Jira

Confluence

MDM

Tablets

Scanners

Job description

viaPhoton is seeking a Factory Operating System (FOS) Support Technician for 2nd shift, onsite in Naperville, IL. This hands-on role keeps the production floor running by troubleshooting FOS software and devices, supporting operators and engineers, and ensuring issues don’t slow production.

You will manage FOS user accounts, provide basic training, and assist with testing fixes. Benefits include $25/hr, a $2,000 prepaid medical card, health coverage, 401(k), PTO, holidays, and a $0.50/hr shift