2nd Shift Manufacturing Systems Analyst

FuelCell Energy

Torrington (CT)

On-site

USD 46,838 - 55,104

Full time

14 days+

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Job summary

FuelCell Energy is seeking a Manufacturing Systems Analyst to provide on‑site IT support for 2nd/3rd shift, ensuring uninterrupted manufacturing operations at the Torrington facility. You will support MES, D365 integrations, and shop floor devices, while maintaining IT governance and security practices.

The role requires experience with Windows OS, Azure Entra ID, and Active Directory, plus a background in production‑critical environments.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent hands‑on experience.
Three or more years of IT support experience in a manufacturing, industrial, or other production‑critical environment.
Experience supporting MES, ERP integrations, manufacturing applications, or comparable shop floor systems.
Strong troubleshooting skills across applications, infrastructure, endpoints, integrations, and shop floor devices.
Working knowledge of Microsoft technologies, including Windows OS, Azure Entra ID, and Active Directory.
Ability to triage and resolve high‑impact production issues under time pressure while communicating clearly with technical and non‑technical stakeholders.
Experience documenting incidents, resolution steps, escalation actions, and knowledge articles in an IT service management system or similar tool.
Ability to follow standard operating procedures, runbooks, change controls, and escalation protocols.
Willingness and ability to work onsite in a manufacturing environment on the designated 2nd or 3rd shift schedule.

Responsibilities

Provide onsite 2nd/3rd shift IT support focused on maintaining uninterrupted manufacturing operations.
Serve as the primary on‑shift contact for MES, D365 integrations, shop floor devices, warehouse systems, quality systems, and related manufacturing applications.
Triage, troubleshoot, resolve, and escalate application, infrastructure, integration, and device issues based on production impact and defined support procedures.
Support endpoint and shop floor technology, including PCs, HMIs, scanners, label printers, industrial workstations, and network‑connected manufacturing equipment.
Perform identity and access management activities across Azure Entra ID, Active Directory, and manufacturing systems in accordance with approved procedures.
Follow IT governance, cybersecurity, and SOX ITGC procedures, including timely documentation and audit evidence support where required.
Document incidents, root cause, resolution steps, and escalation actions in the IT service management system with clear, reusable detail.
Execute and improve runbooks, support procedures, monitoring checks, and routine maintenance activities to strengthen system reliability.
Coordinate with operations, engineering, IT teams, and external vendors to resolve complex issues and support approved system changes.
Provide general IT helpdesk support during the assigned shift while maintaining priority focus on manufacturing operations.