Facility Maintenance Specialist

Belron; Columbus (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

Safelite is seeking a Facility Maintenance Specialist in Columbus, OH to manage our facility maintenance software (ServiceChannel) and associated work orders for the region. You will deliver strong customer service, support field leadership, and help identify sustainable maintenance solutions.

You will coordinate with leadership and vendors, review cost proposals, negotiate with landlords, and provide data-driven insights.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• 1–3 years in a multi-faceted, customer-service environment.
• 1–3 years facility maintenance or property management preferred.
• Detail-oriented with strong data management capabilities.
• Proficient with computer-based software systems and ServiceChannel.

Responsibilities

• Oversee ServiceChannel work orders from initiation to invoicing with status updates.
• Coordinate with leadership, vendors, and consultants to minimize store disruption.
• Guide field partners on scope of work and optimize resources and costs.
• Review costs, negotiate repairs with landlords, and implement cost-saving practices.
• Administer the ServiceChannel system and troubleshoot issues.
• Support sustainability, asset management, and facility condition programs.
• Visit sites to assess conditions and identify maintenance needs.
• Provide leadership with data analytics and cost-tracking reports.

Skills

Data management

Communication

Problem solving

Attention to detail

Education

High school diploma

Bachelor's degree preferred

Tools

ServiceChannel

Computer-based systems

Job description

Facility Maintenance Specialist

A Brief Overview

The Facility Maintenance Specialist will be responsible for overseeing the administration of Safelite's facility maintenance software system (ServiceChannel) and will manage associated work orders for their dedicated region. This position will have the opportunity to make a significant impact by delivering excellent customer service and supporting our field leadership team to identify problems and develop short and/or long term sustainable solution while executing in accordance with Safelite's maintenance processes.

What you will do

• Support Field Operations through daily oversite and management of ServiceChannel work orders in all process phases including: initiation, tracking, coordinating, reviewing proposals and securing cost approvals, and invoicing. Provide regular status updates to leadership.
• Partners with Safelite maintenance leadership, internal/external project consultants, and service providers to administer preventative and reactive maintenance programs. Act as liaison with leadership team and vendors to ensure minimal store/business interruption.
• Provide guidance and recommendations to field partners and approvers on the scope of work for maintenance projects/proposals and facilitate escalation where needed. Influence and develop solutions to make recommendations to field leaders to optimize resources and costs.
• Review and monitor maintenance activities to ensure quality of work, control costs, and accelerate resolution. Review all cost proposals, challenging when needed. Implement best practices to minimize costs. Negotiate repair responsibility with landlords.
• Administer the ServiceChannel system, troubleshoot errors and issues that may arise, and provide recommendations to Safelite maintenance leadership on ServiceChannel and maintenance processes.
• Support Safelite programs in sustainability, asset management, and facility condition.
• Visit sites to evaluate conditions and identify potential repair and maintenance needs.
• Provide leadership with data analytics and tracking to support the retail, supply chain, and HQ organizations. Develop and maintain cost summary of all maintenance work and review with leadership.
• Other duties as assigned.

What you will need

• High School Diploma Required
• Bachelor's Degree Preferred
• 1-3 years Experience and proven success working in a multi-faceted, customer service based environment Required
• 1-3 years Facility maintenance experience or involvement in property management preferred. Preferred
• Capable of managing detailed data and processes in a high-volume setting
• Technologically capable including experience performing job functions utilizing computer-based software systems
• Strong interpersonal and remote communication skills, with a demonstrated ability to communicate in a positive manner. Comfortable interacting and communicating with field leadership.
• Excellent organization skills with high attention to detail
• Proactive problem solver
• Ability to travel occasionally (up to 30%)

Expected Work Location (In Office)

It is expected that you will primarily perform work at the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235). You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite #LI-MH1

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.