Facility Maintenance Specialist

Safelite Group; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Safelite Group is looking for a Facility Maintenance Specialist to oversee their facility maintenance software and manage associated work orders. This role requires providing excellent customer service and support to field leadership by identifying and developing sustainable solutions.

The Specialist will coordinate maintenance tasks, manage proposals, and provide analytical support to optimize resources and costs. Ideal candidates should have 1-3 years of related experience and strong customer service and communication skills.

Qualifications

• 1-3 years of experience in a customer-service based environment.
• 1-3 years of facility maintenance or property management experience preferred.
• Technological capability with computer-based software systems.

Responsibilities

• Oversee administration of Safelite's facility maintenance software system.
• Manage work orders, ensuring quality and cost control.
• Partner with leadership and service providers for maintenance solutions.

Skills

Customer service skills

Data management

Communication skills

Organizational skills

Problem-solving ability

Education

High School Diploma

Bachelor’s Degree

Job description

A Brief Overview

The Facility Maintenance Specialist will oversee the administration of Safelite's facility maintenance software system (ServiceChannel) and manage associated work orders for their region. The role will deliver excellent customer service and support field leadership in identifying and developing sustainable solutions.

What you will do

• Support Field Operations through daily oversight and management of ServiceChannel work orders in all process phases including initiation, tracking, coordinating, reviewing proposals, securing cost approvals, and invoicing.
• Provide regular status updates to leadership.
• Partner with Safelite maintenance leadership, internal/external project consultants, and service providers to administer preventative and reactive maintenance programs.
• Act as liaison with leadership team and vendors to ensure minimal store/business interruption.
• Provide guidance and recommendations to field partners and approvers on the scope of work for maintenance projects/proposals and facilitate escalation where needed.
• Influence and develop solutions to optimize resources and costs.
• Review and monitor maintenance activities to ensure quality of work, control costs, and accelerate resolution.
• Challenge cost proposals when needed and implement best practices to minimize costs.
• Negotiate repair responsibility with landlords.
• Administer the ServiceChannel system, troubleshoot errors and issues, and provide recommendations to maintenance leadership.
• Support programs in sustainability, asset management, and facility condition.
• Visit sites to evaluate conditions and identify potential repair and maintenance needs.
• Provide leadership with data analytics and tracking to support retail, supply chain, and HQ organizations.
• Develop and maintain cost summary of all maintenance work and review with leadership.
• Other duties as assigned.

What you will need

• High School Diploma (Required); Bachelor’s Degree (Preferred).
• 1-3 years of experience and proven success in a multi‑faceted, customer‑service based environment.
• 1-3 years of facility maintenance experience or involvement in property management (Preferred).
• Ability to manage detailed data and processes in a high‑volume setting.
• Technological capability including experience performing job functions using computer‑based software systems.
• Strong interpersonal and remote communication skills with a demonstrated ability to communicate positively.
• Comfortable interacting and communicating with field leadership.
• Excellent organizational skills with high attention to detail.
• Proactive problem‑solving ability.
• Ability to travel occasionally (up to 30%).

Expected Work Location

Primary work will be performed at the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235). You are required to work in the office at least 4 days a week.

Equal Opportunity Employer

Safelite welcomes everyone. We value our diverse workforce and are proud to be an equal‑opportunity employer. We do not discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.