Facilities Program Manager

Safelite Group; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical coverage plans

Paid time off (PTO) and companyholiays

Tuition reimbursement

Job summary

Safelite Group is seeking a Facilities Program Manager to oversee our facility maintenance software (ServiceChannel), manage dedicated regional work orders, and partner with field leadership to deliver sustainable, cost-effective maintenance solutions. This role supports the field, supply chain, and HQ with data analytics and proactive maintenance planning.

You will visit sites to evaluate conditions, coordinate with vendors, and ensure minimal business disruption, while driving cost containment

Qualifications

• High School Diploma required.
• Bachelor's degree preferred.
• 1–3 years facility maintenance or property management experience.
• Experience with computer-based software systems.
• Strong interpersonal and remote communication skills.
• Able to travel up to 30%.

Responsibilities

• Oversee administration of ServiceChannel work orders in all process phases (initiation, tracking, coordination, proposals, cost approvals, invoicing).
• Provide regular status updates to leadership.
• Partner with maintenance leadership, project consultants, and service providers to manage preventive and reactive maintenance programs.
• Loster liaison with leadership and vendors to minimize store/business interruption.
• Guide field partners on scope of work and escalate when needed.
• Develop solutions to optimize resources and costs for field leaders.
• Review maintenance activities for quality, cost control, and rapid resolution.
• Review cost proposals and challenge where needed.
• Implement best practices to minimize costs.
• Negotiate repair responsibility with landlords.
• Administer ServiceChannel, troubleshoot issues, and advise leadership on processes.
• Support sustainability, asset management, and facility condition programs.
• Visit sites to assess conditions and identify needs.
• Provide leadership with data analytics and tracking for retail, supply chain, and HQ.
• Develop and maintain cost summaries of maintenance work with leadership.

Skills

High School Diploma

Bachelor's Degree

Facility maintenance

Data management

Software proficiency

Interpersonal communication

Travel up to 30%

Education

Bachelor's degree preferred

Tools

ServiceChannel

Job description

Facilities Program Manager

A Brief Overview

The Facility Maintenance Specialist will be responsible for overseeing the administration of Safelite's facility maintenance software system (ServiceChannel) and will manage associated work orders for their dedicated region. This position will have the opportunity to make a significant impact by delivering excellent customer service and supporting our field leadership team to identify problems and develop short and/or long term sustainable solution while executing in accordance with Safelite's maintenance processes.

What you will do

• Support Field Operations through daily oversite and management of ServiceChannel work orders in all process phases including: initiation, tracking, coordinating, reviewing proposals and securing cost approvals, and invoicing.
• Provide regular status updates to leadership.
• Partners with Safelite maintenance leadership, internal/external project consultants, and service providers to administer preventative and reactive maintenance programs.
• Act as liaison with leadership team and vendors to ensure minimal store/business interruption.
• Provide guidance and recommendations to field partners and approvers on the scope of work for maintenance projects/proposals and facilitate escalation where needed.
• Influence and develop solutions to make recommendations to field leaders to optimize resources and costs.
• Review and monitor maintenance activities to ensure quality of work, control costs, and accelerate resolution.
• Review all cost proposals, challenging when needed.
• Implement best practices to minimize costs.
• Negotiate repair responsibility with landlords.
• Administer the ServiceChannel system, troubleshoot errors and issues that may arise, and provide recommendations to Safelite maintenance leadership on ServiceChannel and maintenance processes.
• Support Safelite programs in sustainability, asset management, and facility condition.
• Visit sites to evaluate conditions and identify potential repair and maintenance needs.
• Provide leadership with data analytics and tracking to support the retail, supply chain, and HQ organizations.
• Develop and maintain cost summary of all maintenance work and review with leadership.
• Other duties as assigned.

What you will need

• High School Diploma Required
• Bachelor's Degree Preferred
• 1-3 years Experience and proven success working in a multi-faceted, customer service based environment
• Required 1-3 years Facility maintenance experience or involvement in property management preferred.
• Preferred Capable of managing detailed data and processes in a high-volume setting
• Technologically capable including experience performing job functions utilizing computer-based software systems
• Strong interpersonal and remote communication skills, with a demonstrated ability to communicate in a positive manner.
• Comfortable interacting and communicating with field leadership.
• Excellent organization skills with high attention to detail
• Proactive problem solver
• Ability to travel occasionally (up to 30%)

What you will get

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k*.
• This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.

Expected Work Location

It is expected that you will primarily perform work at the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235). You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company.

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services. We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date. We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Privacy: To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use.

Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.

Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to.

You trust us with more than your vehicle glass – you also share your personal information with us. We’re committed to honoring that trust.