Facility Lead - Moscow, ID - Full Time/Hourly

Discovergoodwill; Moscow (ID); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

Discovergoodwill in Moscow, ID is seeking a full-time hourly Facility Supervisor to assist management in daily retail operations. Open availability including nights and weekends is required, and driving may be necessary with a valid license and clean record.

The role emphasizes customer service, adherence to company policies, safety, training, and supervision of staff to maintain quality and efficiency in store operations.

Qualifications

• High school diploma or GED required.
• Six months related experience and/or training preferred.
• Must have valid driver's license, clean driving record, and proof of auto insurance.

Responsibilities

• Provide outstanding customer service.
• Ensure safety and cleanliness of the facility and surrounding areas.
• Train and evaluate employees; manage store personnel.
• Maintain store records and report transactions accurately.
• Direct activities of facility personnel in the absence of Facility Management.
• Interact with customers and donors to ensure excellent service at all times.

Skills

Customer service

Leadership

Training

Cash handling

Education

High school diploma or GED

Job description

Closes: 9/27/26 - Moscow, ID - Full Time/Hourly

Wage: $19.81 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

Summary

Assist Facility Management in the operations of a Goodwill retail facility. Follow specific guidelines and operate with minimal supervision. Open availability including nights and weekends. This position requires the ability to drive for company business which includes a valid driver's license, clean driving record, and proof of personal auto insurance. Must pass driver record and background check.

Education and/or Experience

High school diploma or general education degree (GED). Minimum of six months related experience and/or training.

Supervisory Responsibilities

Manage a minimum of 2 subordinate employees who oversee the daily operation of a minimum of 3 employees in the Retail Store and Production Processing Departments depending on location.

Essential Duties and Responsibilities

• Provide outstanding customer service.
• Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
• Assist customers and donors in a timely and courteous manner.
• Ensure the quality and quantity of work performed by employees according to standards.
• Ensure the facility and surrounding premises are kept neat, clean, orderly, and free of safety hazards.
• Ensure safety procedures are understood and followed by all employees.
• Train and evaluate employees in a thorough, organized, and timely manner.
• Ensure proper management of personnel assigned to the store.
• Maintain all store records.
• Responsible for facility operation in the absence of Facility Management including but not limited to directing the activities of facility personnel, ensuring all transactions are rung and reported accurately, and ensure donated goods are processed appropriately.
• Interact with customers and ensure excellent customer service.
• Ensure quality control standards meet Goodwill Industries of the Inland Northwest's high standards of operations.
• Maintain production areas to ensure ease of operations.
• Comply with Goodwill's employment practices and EEO guidelines and policies.
• Conduct individual and group training sessions.
• Ensure open communication exists at all levels in the facility.
• Take corrective action to ensure acceptable employee performance according to policy.
• Comply with cash handling and security policies.
• Maximize financial performance; identify deviation from desired results.
• Develop and implement corrective action plans as needed.
• Comply with all Goodwill Industries of the Inland Northwest policies and safety procedures.
• Work collaboratively with Workforce and Family Services to provide participant services.
• Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).
• Other duties as assigned.