Facility Assistant Manager

Goodwill Industries of the Inland Northwest; Moscow (ID); On-site; USD 52,000 - 58,000; Full time

Job summary

Goodwill Industries of the Inland Northwest in Moscow, Idaho is seeking a Facility Assistant Manager to work under the Facility Manager. This role focuses on maximizing donations processing, production, sales, salvage, and customer service, with a path to advance to Facility Manager.

Applicant must have a valid driver license and auto insurance, and pass background checks. A four-year bachelor's degree is preferred, with 3-4 years of related production/retail management experience.

Qualifications

• Four year Bachelor's degree in related field preferred.
• Three to four years related production/retail management experience or equivalent combination of education and experience.

Responsibilities

• Provide excellent customer service.
• Assist in management of processing and separation of incoming donations, salvage, E-Commerce, E-Cycle, and E-Waste.
• Ensure production standards are applied to maximize used goods processing and that production goals are met or exceeded.
• Ensure maximum sales through proper stock rotation, display, signage, and inventory levels; meet or exceed sales goals.
• Ensure the facility presents quality customer service to shoppers, donors, and employees in a timely, courteous manner.
• Act as liaison with Workforce Development and Social Services for client program coordination.
• Maintain appearance and cleanliness of the building exterior and interior including PPE, safety equipment, and fire safety.

Education

Bachelor's degree

Job description

Closes: 10/18/26- Moscow, ID - Full-time/Hourly

Wage: $26.31 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary:

The Facility Assistant Manager works in all areas of the facility under the supervision of the Facility Manager. Work in conjunction with the Facility Manager to maximize collections, production, sales, salvage, and customer service. The Facility Assistant Manager is considered in training to advance to Facility Manager. Must have valid driver license with personal auto insurance as well as pass background, credit, and driver record check.

Education and/or Experience: Four year Bachelor's degree in related field preferred. Three to four years related production/ retail management experience or equivalent combination of education and experience.

Essential Duties and Responsibilities include the following:

Facility Operations

• Provide excellent customer service.
• Assist in management of proper processing and separation of incoming donations, salvage, E-Commerce, E-Cycle, and E-Waste.
• Ensure assigned facility maximizes used goods processing through proper application of Production Standards: sorting, preparing, and pricing items for sale. Ensure production goals are met or exceeded on a consistent basis.
• Ensure maximum sales performance through proper stock rotation, display, signage, and inventory levels. Ensure the store meets or exceeds sales goals on a consistent basis.
• Ensure the facility is presenting quality customer service in a timely and courteous manner to all shoppers, donors, and employees.
• Act as a liaison with Workforce Development and Social Services for client program coordination.
• Assure that proper attention is given to floor appearance, cleanliness, and shopping environment including but not limited to: floor care, fitting rooms, cash register areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges, and doors. Ensure that doors, odor control, POS Equipment, fire extinguishers, and restrooms are in proper working order.
• Assist in maintaining the appearance of the building exterior and parking lot, including but not limited to: windows, doors, sidewalks, parking lot lights, dumpster area, landscape, shopping cart retrieval, store entry, and signage.
• Assist in maintaining a clean and orderly production environment. Ensure machinery and/or devices are in proper working order.

Loss Prevention

• Keep facility clean and free of safety hazards. Ensure that safety procedures are understood and followed by all staff and facility employees.
• Ensure loss prevention matters are reported, investigated, and corrected in a timely manner.
• Ensure proper operation of facility security including but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, and incident reports. Ensure proper cash handling, enforcement of POS procedures, and submission of required reports.

Additional Expectations

• Maintain availability to work a flexible work schedule consisting of a minimum of two evenings (store closing) shifts a week and two weekends (Saturday and Sunday) a month.
• Attend mandatory management and training meetings and conducts facility meetings monthly.
• Work collaboratively with Workforce and Family Services to provide participant services.
• Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).
• Other duties as assigned.