Facility Assistant Manager - Moscow, ID - Full-time/Hourly

Goodwill Industries of the Inland Northwest; Moscow (ID); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Facility Assistant Manager position at Goodwill Industries of the Inland Northwest in Moscow, ID, is a full-time hourly role reporting to the Facility Manager. The role supports all facility operations, including donations processing, pricing, and customer service, and serves as a training path to the Facility Manager.

Education: four-year degree preferred; three to four years in production/retail management.

Qualifications

• Must have valid driver license with personal auto insurance as well as pass background, credit, and driver record check.

Responsibilities

• Provide excellent customer service.
• Assist in management of proper processing and separation of incoming donations, salvage, E-Commerce, E-Cycle, and E-Waste.
• Ensure proper production standards are applied to maximize use of goods and meet production goals.
• Maintain strong store appearance, pricing, stock rotation and signage to meet sales goals.
• Maintain safety and cleanliness; ensure doors, alarms, and safety systems are in proper working order.
• Collaborate with Workforce Development and Social Services for client program coordination.

Skills

Customer service

Education

Bachelor's degree in related field

Job description

Closes: 10/18/26- Moscow, ID - Full-time/Hourly

Wage: $26.31 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

Summary

The Facility Assistant Manager works in all areas of the facility under the supervision of the Facility Manager. Work in conjunction with the Facility Manager to maximize collections, production, sales, salvage, and customer service. The Facility Assistant Manager is considered in training to advance to Facility Manager. Must have valid driver license with personal auto insurance as well as pass background, credit, and driver record check.

Education and/or Experience

Four year Bachelor's degree in related field preferred. Three to four years related production/retail management experience or equivalent combination of education and experience.

Essential Duties and Responsibilities

Facility Operations

• Provide excellent customer service.
• Assist in management of proper processing and separation of incoming donations, salvage, E-Commerce, E-Cycle, and E-Waste.
• Ensure assigned facility maximizes used goods processing through proper application of Production Standards: sorting, preparing, and pricing items for sale. Ensure production goals are met or exceeded on a consistent basis.
• Ensure maximum sales performance through proper stock rotation, display, signage, and inventory levels. Ensure the store meets or exceeds sales goals on a consistent basis.
• Ensure the facility is presenting quality customer service in a timely and courteous manner to all shoppers, donors, and employees.
• Act as a liaison with Workforce Development and Social Services for client program coordination.
• Assure that proper attention is given to floor appearance, cleanliness, and shopping environment including but not limited to: floor care, fitting rooms, cash register areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges, and doors. Ensure that doors, odor control, POS Equipment, fire extinguishers, and restrooms are in proper working order.
• Assist in maintaining the appearance of the building exterior and parking lot, including but not limited to: windows, doors, sidewalks, parking lot lights, dumpster area, landscape, shopping cart retrieval, store entry, and signage.
• Assist in maintaining a clean and orderly production environment. Ensure machinery and/or devices are in proper working order.

Loss Prevention

• Keep facility clean and free of safety hazards. Ensure that safety procedures are understood and followed by all staff and facility employees.
• Ensure loss prevention matters are reported, investigated, and corrected in a timely manner.
• Ensure proper operation of facility security including but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, and incident reports. Ensure proper cash handling, enforcement of POS procedures, and submission of required reports.

Additional Expectations

• Maintain availability to work a flexible work schedule consisting of a minimum of two evenings (store closing) shifts a week and two weekends (Saturday and Sunday) a month.
• Attend mandatory management and training meetings and conducts facility meetings monthly.
• Work collaboratively with Workforce and Family Services to provide participant services.
• Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).
• Other duties as assigned.