Facility Lead

Goodwill Industries of the Inland Northwest; Colville (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Goodwill Industries of the Inland Northwest in Colville, WA seeks an Operations Supervisor for a busy Goodwill retail facility. You will assist facility management, follow guidelines, and supervise teams, with open availability including nights and weekends.

A valid driver's license and auto insurance, plus background and driving record checks, are required. This role entails ensuring customer service, safety, and quality standards, maintaining records, and managing personnel in the store and

Qualifications

• High school diploma or GED is required.
• Minimum of six months related experience and/or training.
• Valid driver license with personal auto insurance is required.
• Must pass background and driver record check.

Responsibilities

• Provide outstanding customer service.
• Assist customers and donors in a timely and courteous manner.
• Ensure the facility and surrounding premises are neat, clean, and free of safety hazards.
• Ensure safety procedures are understood and followed by all employees.
• Train and evaluate employees in a thorough, organized, and timely manner.
• Ensure proper management of personnel assigned to the store.
• Maintain all store records.
• Interact with customers and ensure excellent customer service.
• Ensure quality control standards meet Goodwill's high standards of operations.
• Follow all policies, procedures, and directives of Goodwill.

Skills

Customer service

Leadership

Safety compliance

Education

High school diploma or GED

Job description

Location and Compensation

• Colville, WA
• Full Time/Hourly
• Wage: $20.13 p/h
• Job Location: 557 S Main St, Colville, WA 99114, USA

Summary

Assist Facility Management in the operations of a Goodwill retail facility. Follow specific guidelines and operate with minimal supervision. Open availability including nights and weekends. Must have valid driver license with personal auto insurance as well as pass background and driver record check.

Education and/or Experience

• High school diploma or general education degree (GED).
• Minimum of six months related experience and/or training.

Supervisory Responsibilities

• Manage a minimum of 2 subordinate employees who oversee the daily operation of a minimum of 3 employees in the Retail Store and Production Processing Departments depending on location.

Essential Duties and Responsibilities

• Provide outstanding customer service.
• Assist customers and donors in a timely and courteous manner.
• Ensure the quality and quantity of work performed by employees according to standards.
• Ensure the facility and surrounding premises are kept neat, clean, orderly, and free of safety hazards.
• Ensure safety procedures are understood and followed by all employees.
• Train and evaluate employees in a thorough, organized, and timely manner.
• Ensure proper management of personnel assigned to the store.
• Maintain all store records.
• Responsible for facility operation in the absence of Facility Management.
• Interact with customers and ensure excellent customer service.
• Ensure quality control standards meet Goodwill Industries of the Inland Northwest's high standards of operations.
• Maintain production areas to ensure ease of operations.
• Comply with Goodwill's employment practices and EEO guidelines and policies.
• Conduct individual and group training sessions.
• Ensure open communication exists at all levels in the facility.
• Take corrective action to ensure acceptable employee performance according to policy.
• Comply with cash handling and security policies.
• Maximize financial performance; identify deviation from desired results.
• Develop and implement corrective action plans as needed.
• Follow all policies, procedures, and directives of Goodwill.
• Work collaboratively with Workforce and Family Services to provide participant services.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).
• Other duties as assigned.