Facility Assistant Manager

Goodwill Industries of the Inland Northwest; Colville (WA); On-site; USD 28,000 - 39,000; Full time

Job summary

Goodwill Industries of the Inland Northwest is hiring a Facility Assistant Manager in Colville, WA. The role supports the Facility Manager to maximize donations processing, production, and sales while training to advance to Facility Manager.

Open availability including nights and weekends is required; a valid driver license and background check are needed. The position entails managing operations, loss prevention, and staff of 25+ in a busy retail facility with emphasis on customer service and

Qualifications

• Four-year Bachelor's degree in related field preferred.
• Three to four years related production/retail management experience or equivalent combination of education and experience.
• Supervisory experience with a team of 25+ employees.

Responsibilities

• Provide excellent customer service.
• Assist in management of proper processing and separation of incoming donations, salvage, E-Commerce, E-Cycle, and E-Waste.
• Ensure assigned facility maximizes used goods processing through proper application of Production Standards: sorting, preparing, and pricing items for sale.
• Ensure maximum sales performance through proper stock rotation, display, signage, and inventory levels.
• Ensure the facility is presenting quality customer service in a timely and courteous manner to all shoppers, donors, and employees.
• Act as a liaison with Workforce Development and Social Services for client program coordination.
• Assure that proper attention is given to floor appearance, cleanliness, and shopping environment including but not limited to: floor care, fitting rooms, cash register areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges, and doors.
• Assist in maintaining the appearance of the building exterior and parking lot, including but not limited to: windows, doors, sidewalks, parking lot lights, dumpster area, landscape, shopping cart retrieval, store entry, and signage.
• Assist in maintaining a clean and orderly production environment. Ensure machinery and/or devices are in proper working order.

Skills

Customer service

Team leadership

Operational management

Production planning

Education

Bachelor's degree

Job description

Closes: 10/11/26 - Colville, WA - Full-time/Hourly

Wage: $24.00 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

Summary:

The Facility Assistant Manager works in all areas of the facility under the supervision of the Facility Manager. Work in conjunction with the Facility Manager to maximize collections, production, sales, salvage, and customer service. The Facility Assistant Manager is considered in training to advance to Facility Manager. Must have open availability to include nights and weekends, valid driver license with personal auto insurance as well as pass background and driver record check.

Education and/or Experience:

Four-year Bachelor's degree in related field preferred. Three to four years related production/retail management experience or equivalent combination of education and experience. Supervisory experience with a team of 25+ employees.

Essential Duties and Responsibilities include the following:

Facility Operations

• Provide excellent customer service.
• Assist in management of proper processing and separation of incoming donations, salvage, E-Commerce, E-Cycle, and E-Waste.
• Ensure assigned facility maximizes used goods processing through proper application of Production Standards: sorting, preparing, and pricing items for sale. Ensure production goals are met or exceeded on a consistent basis.
• Ensure maximum sales performance through proper stock rotation, display, signage, and inventory levels. Ensure the store meets or exceeds sales goals on a consistent basis.
• Ensure the facility is presenting quality customer service in a timely and courteous manner to all shoppers, donors, and employees.
• Act as a liaison with Workforce Development and Social Services for client program coordination.
• Assure that proper attention is given to floor appearance, cleanliness, and shopping environment including but not limited to: floor care, fitting rooms, cash register areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges, and doors. Ensure that doors, odor control, POS Equipment, fire extinguishers, and restrooms are in proper working order.
• Assist in maintaining the appearance of the building exterior and parking lot, including but not limited to: windows, doors, sidewalks, parking lot lights, dumpster area, landscape, shopping cart retrieval, store entry, and signage.
• Assist in maintaining a clean and orderly production environment. Ensure machinery and/or devices are in proper working order.

Loss Prevention

• Keep facility clean and free of safety hazards. Ensure that safety procedures are understood and followed by all staff and facility employees.
• Ensure loss prevention matters are reported, investigated, and corrected in a timely manner.
• Ensure proper operation of facility security including but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, and incident reports. Ensure proper cash handling, enforcement of POS procedures, and submission of required reports.

Additional Expectations

• Maintain availability to work a flexible work schedule consisting of a minimum of two evenings (store closing) shifts a week and two weekends (Saturday and Sunday) a month.
• Attend mandatory management and training meetings and conduct facility meetings monthly.
• Work collaboratively with Workforce and Family Services to provide participant services.
• Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).
• Other duties as assigned.