Facility IT Technician - Desktop & Up-Time Pro

Koozie-Group; Grand View Mobile Park (MN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Paid time off

Employee discount

Advancement opportunities

Job summary

Koozie Group in Red Wing, MN is seeking a skilled Facility Support and Desktop Technician to join our team. This role provides on-site and remote technical support for manufacturing staff, managing desktop hardware, software, printers, and network issues to keep production running smoothly.

The ideal candidate has 5+ years in desktop support, knowledge of Windows and macOS, Active Directory and Group Policy, and strong customer service.

Qualifications

• 5+ years in desktop support or IT helpdesk.
• Degree in IT preferred but not required.
• Proficient with Windows and macOS.
• Strong network fundamentals and AD/GP experience.

Responsibilities

• Diagnose and resolve desktop hardware and software issues on-site and remotely.
• Support machinery interfaces, production software, and network systems.
• Deploy and configure desktop computers, laptops, printers, and peripherals.
• Maintain inventory, document solutions, and ensure uptime in manufacturing areas.
• Collaborate with vendors for repairs and upgrades.

Skills

Windows OS

macOS

Network fundamentals

Customer service

Education

Degree in Information Technology or related field

Tools

Active Directory

Group Policy

Remote desktop tools

Job description

Koozie Group in Red Wing, MN is seeking a skilled Facility Support and Desktop Technician to join our team. This role provides on-site and remote technical support for manufacturing staff, managing desktop hardware, software, printers, and network issues to keep production running smoothly.

The ideal candidate has 5+ years in desktop support, knowledge of Windows and macOS, Active Directory and Group Policy, and strong customer service.