Facilities & Desktop IT Technician — On-site & Remote

Scribe Opco Inc Dba Koozie Group; Red Wing (MN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401k with match

Paid Time Off

Tuition Reimbursement

Advancement Opportunities

Employee Discount Program

Annual Performance Reviews

Flexible Schedules

Climate controlled environment

Referral Bonus

Job summary

Koozie Group, maker of the Koozie Can Kooler, seeks a Facility Support & Desktop Technician in Red Wing, MN. You’ll troubleshoot manufacturing IT issues, support desktops and printers, and keep systems running smoothly to minimize downtime.

Qualified candidates have 5+ years in IT support, knowledge of Windows/macOS, AD, network basics, and strong communication skills. On-site role with potential for remote tasks and a competitive benefits package.

Qualifications

• At least 5 years in desktop support or IT support roles.
• Proficiency with Windows and macOS.
• Familiarity with Active Directory and remote desktop tools.
• Strong customer service and communication skills.

Responsibilities

• Diagnose and resolve issues with manufacturing equipment, software, and networks.
• Provide on-site and remote support for plant staff and IT equipment.
• Collaborate with vendors for repairs and upgrades.
• Maintain records of hardware, software and service requests.
• Deliver responsive, high-quality customer service.

Skills

Desktop Support

Windows & MacOS

Network Fundamentals

Active Directory

Remote Desktop Tools

Customer Service

Communication Skills

Education

Information Technology Degree

Tools

Microsoft Office

Job description

Koozie Group, maker of the Koozie Can Kooler, seeks a Facility Support & Desktop Technician in Red Wing, MN. You’ll troubleshoot manufacturing IT issues, support desktops and printers, and keep systems running smoothly to minimize downtime.

Qualified candidates have 5+ years in IT support, knowledge of Windows/macOS, AD, network basics, and strong communication skills. On-site role with potential for remote tasks and a competitive benefits package.