Facility & Desktop Technician — On-Site & Remote IT Support

Koozie-Group; Red Wing (MN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

People First culture

Flexible Schedules

Great Shift Differential (2nd/3rd)

We will train for all positions!

Climate controlled environment

Health benefits

401k with match

Tuition Reimbursement

Advancement Opportunities

Employee Referral Bonus

Annual Performance Reviews

Employee Discount

Job summary

Koozie Group is seeking a skilled Facility Support & Desktop Technician to join our team in a manufacturing setting. The role involves on-site and remote IT support, collaborating with production teams to address hardware, software, and network needs.

The ideal candidate will have 5+ years in desktop support, proficiency in Windows and macOS, and knowledge of AD/GP and remote desktop tools. We offer training, climate-controlled environments, and comprehensive benefits.

Qualifications

• 5+ years of hands-on desktop support experience.
• Proficiency in Windows and macOS operating systems.
• Strong understanding of network fundamentals.
• Experience with Active Directory, Group Policy, and remote desktop tools.
• Excellent verbal and written communication skills.

Responsibilities

• Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems.
• Provide support for machinery interfaces, industrial automation systems, and other critical production technologies.
• Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment.
• Collaborate with vendors and service providers for repairs and upgrades.
• Assist with site-related initiatives to ensure continuous up time for production manufacturing areas and facility activities.
• Provide expert‑level assistance with desktop hardware, software, and peripherals; troubleshoot OS, applications, and network connectivity.
• Configure, set up, and deploy desktop computers, laptops, and other IT equipment.
• Address high-priority incidents promptly and efficiently to minimize downtime.
• Maintain accurate records of hardware and software inventory, service requests, and technical issues; document troubleshooting procedures and resolutions.
• Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end‑users.

Skills

Desktop support

Windows

macOS

Customer service

Network fundamentals

Active Directory

Group Policy

Remote desktop

Education

IT degree preferred

Job description

Koozie Group is seeking a skilled Facility Support & Desktop Technician to join our team in a manufacturing setting. The role involves on-site and remote IT support, collaborating with production teams to address hardware, software, and network needs.

The ideal candidate will have 5+ years in desktop support, proficiency in Windows and macOS, and knowledge of AD/GP and remote desktop tools. We offer training, climate-controlled environments, and comprehensive benefits.