Facilities & Desktop Technician: Up-Time Specialist

Koozie Group; Red Wing (MN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision care

401k with match

Paid Time Off

Tuition Reimbursement

Advancement Opportunities

Employee Referral Bonus

Job summary

Koozie Group is seeking a skilled Facility Support & Desktop Technician to join our team in Minnesota. This role delivers on-site and remote IT support for manufacturing staff, computers, printers, and related equipment, collaborating with facilities and production teams to keep operations productive.

The ideal candidate has 5+ years in desktop support, strong Windows/macOS skills, and a solid grasp of networking, Active Directory, and remote access tools.

Qualifications

• 5+ years of experience as a Desktop Technician or in a similar IT support role.
• Degree in Information Technology or related field preferred but not required.
• Proficiency in Windows and macOS operating systems.
• Strong understanding of network fundamentals.
• Experience with Active Directory, Group Policy, and remote desktop tools.

Responsibilities

• Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems.
• Provide support for machinery interfaces, industrial automation systems, and other critical production technologies.
• Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment.
• Collaborate with vendors and service providers for repairs and upgrades.
• Assist with site-related initiatives to ensure continuous uptime for production manufacturing areas and facility activities.
• Provide expert-level assistance with desktop hardware, software, and peripherals; troubleshoot OS, apps, and network connectivity.
• Configure, set up, and deploy desktop computers, laptops, and other IT equipment.
• Address high-priority incidents promptly to minimize downtime.
• Maintain records of hardware and software inventory, service requests, and resolutions.

Skills

Desktop Support

Windows

macOS

Networking

Active Directory

Remote Desktop

Education

IT degree

Tools

Active Directory

Group Policy

Remote Desktop

Job description

Koozie Group is seeking a skilled Facility Support & Desktop Technician to join our team in Minnesota. This role delivers on-site and remote IT support for manufacturing staff, computers, printers, and related equipment, collaborating with facilities and production teams to keep operations productive.

The ideal candidate has 5+ years in desktop support, strong Windows/macOS skills, and a solid grasp of networking, Active Directory, and remote access tools.