Facility Host

Intermountain Healthcare Inc.; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

Intermountain Health Lutheran Hospital in Wheat Ridge, Colorado, is seeking a Facility Host to greet visitors, answer calls, and assist patients and staff. The role includes coordinating Information Desk Volunteers, managing wheelchair access, and delivering messages per policy.

Strong communication and organizational skills are essential, with bilingual abilities a plus. Hours are 32–36 per week, full-time benefits, with a 5am–2pm shift and rotating weekends.

Qualifications

• Demonstrated customer service experience.
• Positive demeanor and excellent communication skills.
• Knowledge of basic office equipment, including printers, phones, etc.
• Exemplify strong organization skills and attention to detail.
• Competent with Microsoft Office products.

Responsibilities

• Greet customers and act as liaison between guests and hospital departments.
• Schedule and oversee Information Desk Volunteers.
• Provide clerical support to hospital departments and administration.
• Answer telephone calls, take messages, and forward calls politely.
• Triage customer requests and escalate issues when needed.

Skills

Customer service

Communication

Office equipment

Organization

Microsoft Office

Education

Associate degree

Tools

Microsoft Office

Job description

Job Description

Greets customers, acts as a liaison between guests and any necessary hospital departments. Oversee Information Desk Volunteers. Provides clerical support to hospital departments and administration.

Posting Specifics

Pay Rate: Based on Experience

Shift Details: 32 - 36 hours / full time benefits

5am - 2pm with rotating weekends

The Facility Host

This caregiver is responsible for greeting customers, answering telephone calls, taking messages, and forwarding calls in a courteous and efficient manner.

Responsibilities include scheduling and oversight of Information Desk Volunteers, manage wheelchair availability at all hospital entrances, track service metrics to report and as applicable, ensures patient messages are delivered.

The Facility Host ensures customers' requests are triaged and handled appropriately and timely, responds to requests for information and appropriately releases information based on policy and maintains an organized and clean work and reception area.

This caregiver will tactfully handle difficult situations with customers while remaining positive and professional. And when needed, will escalare issues to the appropriate staff member.

The Facility Host provides clerical support and may assist with any of the following assignments: sorting and distributing mail; typing; data entry; scheduling appointments or meetings; ordering, stocking and maintaining supplies; assembling files or packets; scanning documents; processing forms or paperwork; or other clerical duties.

May escort or assist outpatients/guests/visitors in navigating to areas in the hospital, using a wheelchair if necessary.

Minimum Qualifications

• Demonstrated customer service experience


• Positive demeanor and excellent communication skills


• Knowledge of basic office equipment, including printers, phones, etc.


• Exemplify strong organization skills and attention to detail


• Competent with Microsoft Office products

Preferred Qualifications

• Associate degree


• Bi-Lingual (Fluency in both English and Spanish)


• Familiar with medical terminology


• Hospitality experience


• Interact with others by effectively communicating, both orally and in writing.


• Operate computers and other office equipment requiring the ability to move fingers and hands.


• See and read computer monitors and documents.


• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.


• May require lifting and transporting objects and office supplies, bending, kneeling and reaching as well as pushing patients in wheel chairs and escorting them to their destination.

Location

Intermountain Health Lutheran Hospital

Wheat Ridge

Colorado

Work Hours

36

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.43 - $22.40

Benefits

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here .

Policies

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Equal Opportunity

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

AI Platform

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

Position Status

All positions subject to close without notice.