Lutheran Urology Surgery Scheduler

Intermountain Health; Wheat Ridge (CO); On-site; USD 27,000 - 39,000; Full time

Job summary

Intermountain Health in Wheat Ridge, Colorado, is seeking an Enhanced Scheduler to register and schedule patients across facilities. This role aims to exceed customer expectations with a single phone call for scheduling and registration, reviewing insurance and costs, and collecting demographic and clinical information.

The position involves liaising between physician offices and facility departments, coordinating pre-certifications, and managing patient communications and scheduling across

Qualifications

• High school diploma or equivalent is required.
• Two years related experience in a health care organization is required.
• Excellent customer skills, in person and via telephone.
• Strong communication skills.
• Proficient computer skills.
• Possess a strong work ethic and a high level of professionalism.
• A team player who handles multiple projects simultaneously in a fast paced environment.

Responsibilities

• Maintains surgery schedule and provides information to patients and physicians.
• Coordinates, registers and schedules appointments for patients.
• Conducts patient pre-certification on proper insurance approval.
• Ensures pre-operative tests are scheduled and completed.
• Coordinates equipment, room availability and pre-surgery preparations.
• Explains surgery instructions to patients and answers questions.
• Schedules follow-up appointments as directed by physicians.
• Greets patients and manages phone communications and EMR documentation.
• Registers patients and updates demographic data in registration system.

Skills

Customer service

Communication skills

Computer skills

Healthcare administration

Education

High school diploma or equivalent

Tools

EMR system

Job description

Job Description

The Enhanced Scheduler is responsible for registering and scheduling patients at Intermountain Healthcare facilities system-wide ensuring that processes and procedures exceed customer expectations. This position enhances the patient experience with one telephone call to schedule and register for services. The Enhanced Scheduler reviews insurance benefit information, estimated costs, and payment options with the patient. Also obtains or reviews all necessary demographic, clinical, procedural, and prep information with the patient or representative. This position also enhances the Provider experience by offering a single point of contact for the referring offices. The Enhanced Scheduler acts as a liaison between the physician office and facility departments across multiple service lines within the enterprise.

Job Description

The Enhanced Scheduler is responsible for registering and scheduling patients at Intermountain Healthcare facilities system-wide ensuring that processes and procedures exceed customer expectations. This position enhances the patient experience with one telephone call to schedule and register for services. The Enhanced Scheduler reviews insurance benefit information, estimated costs, and payment options with the patient. Also obtains or reviews all necessary demographic, clinical, procedural, and prep information with the patient or representative. This position also enhances the Provider experience by offering a single point of contact for the referring offices. The Enhanced Scheduler acts as a liaison between the physician office and facility departments across multiple service lines within the enterprise.

Schedule

• Monday thru Friday position no weekends, and we follow the same holidays as all IMH clinics


• in person position

Scope

• Maintains the surgery schedule, providing necessary information to patients andphysicians.


• Coordinates, registers and schedules appointments for patients according to availability.


• Conducts patient pre-certification on proper insurance approval for appointments and medical care.


• Ensures all pre-operative required tests needed prior to surgery, are scheduled and completed.


• Coordinates and ensures necessary equipment is ordered, room availability/scheduled, pre-surgery medication, etc. is arranged prior to scheduled procedure.


• Communicates detailed information and answers patients' questions regarding surgery preparation instructions, arrival / departure instructions relative to procedure.


• Schedules any necessary follow-up appointments, as directed by physicians.


• Receives and screens calls relating to problems that may arise due to date changes and any reasons for cancellation.


• Escalates non-routine issues to the practice manager or physician.


• Greets patients. Answers phones, takes messages, returns calls and provides needed information, while documenting all phone calls accurately and completely in the electronic medical record (EMR).


• Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations.


• Registers patients. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Follows procedures when identifying patients.


• Obtains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verifies insurance to determine coordination of benefits and obtains authorization and/or referrals as required. Screens for non-covered services and waiver of liability (ABN) through automated screening at time of service.


• Informs self-pay patients of liability due and prepayment requirements. Prepare estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.


• Collects patient payments and provides accurate receipt. Posts payments in system. Reconciles receipts with cash collected and complete required balancing forms. Documents patient account notes for all interactions/transactions.


• Maintains department and/or individual work queues and reports as required.


• Prepares medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Accurately scans medical records as required for Medical Group or specialty office.


• Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.


• Performs other duties as assigned.

Required

Minimum Qualifications

High school diploma or equivalent is required

Two (2) years related experience in a health care organization is required

Preferred

To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required


• Demonstrate understanding of health insurance, medical costs, medical terminology.


• Excellent customer skills, in person and via telephone.


• Strong communication skills.


• Proficient computer skills.


• Possess a strong work ethic and a high level of professionalism.


• A team player who handles multiple projects simultaneously in a fast paced environment.

No Additional Description Available

Location

Lutheran Clinic

Work City

Wheat Ridge

Work State

Colorado

Scheduled Weekly Hours

40

$19.41 - $28.14

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn More About Our Comprehensive Benefits Package Here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

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